Inside Sales Representative

Job Summary

We are seeking a dynamic and motivated Inside Sales Representative specializing in Heavy Duty Parts to join our team. In this role, you will be the vital link between customers and our extensive inventory of heavy-duty truck and equipment parts. Your energetic approach and excellent communication skills will drive customer satisfaction, foster long-term relationships, and boost sales performance. This position offers an exciting opportunity to leverage your automotive repair knowledge, sales expertise, and multilingual abilities to serve a diverse client base. Your proactive attitude and organizational skills will ensure efficient order processing, accurate inventory management, and exceptional customer service.

Responsibilities

• Engage with customers via phone, email, and in person to understand their heavy-duty parts needs and recommend suitable solutions.
• Process sales orders accurately using Point of Sale (POS) systems while ensuring timely fulfillment and delivery.
• Maintain comprehensive knowledge of product catalogues, pricing structures, and promotional marketing initiatives to maximize sales opportunities.
• Handle cash transactions, perform cashiering duties, and manage cash handling procedures with integrity.
• Collaborate with the warehouse team to ensure proper order fulfillment, inventory accuracy, and timely restocking.
• Provide exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining professional phone etiquette.
• Utilize Microsoft Excel for tracking sales data, inventory levels, and customer information to support organizational efficiency.
• Apply negotiation skills to secure favorable terms with clients while maintaining positive relationships.
• Assist in marketing efforts by promoting new products or services to existing customers and identifying potential leads.
• Maintain cleanliness and organization of the sales area to create an inviting environment for customers.
• Support maintenance of Customer Management Systems (CMMS) for accurate record keeping of customer interactions and sales history.

Qualifications

• Proven dealership experience or retail sales background in heavy-duty truck parts or automotive repair is highly preferred.
• Familiarity with POS systems, CMMS software, and Microsoft Excel is essential for daily operations.
• Strong communication skills in multiple languages or bilingual capabilities are advantageous for serving diverse clientele.
• Excellent organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment.
• Knowledge of automotive repair processes, parts catalogues, and order fulfillment procedures is beneficial.
• Experience with cashiering, cash handling, and phone etiquette ensures professional interactions with customers.
• Demonstrated negotiation skills coupled with a customer service-oriented mindset will contribute to success in this role.
• Basic math skills are necessary for accurate pricing calculations and inventory management.

Join us as an Inside Sales (Heavy Duty Parts) representative where your enthusiasm meets opportunity! Bring your expertise in automotive parts sales, your passion for delivering outstanding customer service, and your drive to succeed in a vibrant team environment!

Pay: $34,152.94-$82,540.88 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person