Inside Sales Representative

About Us

At Fireplace Solutions & Services, our core mission is simple: "Spread Love Through Fire."

We are a local, family-owned and operated business serving our community since 2015. Backed by over 30 years of industry experience, we pride ourselves on delivering outstanding quality, exceptional customer care, and a supportive team environment where hard-working individuals can thrive and grow.

Role Overview

We are seeking an energetic, adaptable, and driven Inside Sales Representative & Sales Assistant to join our team. In this key role, your primary focus will be driving showroom sales for fireplaces and managing customer touchpoints across our primary communication and digital platforms.

You will act as both a lead generator and the "glue" for our sales operation—actively following up with prospects across digital channels (like Angi, Yelp, website inquiries, and phone/email), securing installation projects and annual service appointments, conducting new customer prospecting, assisting with light marketing initiatives, and providing essential support to our sales and administrative teams. The ideal candidate brings a strong work ethic, exceptional communication skills, and a collaborative mindset to a fast-paced environment.

Key ResponsibilitiesShowroom & Direct Sales

• Welcome and consult with walk-in showroom customers.
• Expertly guide clients in selecting fireplaces and finding the right products for their home.

Lead Generation, Appointments & Prospecting

• Promptly respond to and follow up on incoming leads from multiple platforms (Angi, Yelp, website inquiries, emails, and phone calls).
• Sell and schedule installation projects and annual service appointments over the phone, email, and online platforms.
• Conduct outbound prospecting calls to convert potential leads into scheduled consultations.
• Network and create relationships with clients, vendors, contractors, etc.

Marketing & Event Support

• Assist with light social media marketing, content updates, and local promotional events to boost brand awareness and showroom traffic.

Sales & Team Support

• Manage and coordinate team calendars, filling scheduling gaps to support outside sales reps with site visits and estimates.
• Provide operational and administrative assistance to the sales and admin teams as needed.

Team Collaboration

• Actively participate in weekly staff and project meetings.
• Bring positive, engaging feedback and contribute to a supportive, team-first work culture.

Qualifications & Core Requirements

• Core Mindset: Must align with our core values—Humble, Hungry, and Smart (team-first, self-motivated, and interpersonally aware). You will fit in great if you treat others the way that you would like to be treated, have good morals, and w
• Work Ethic & Motivation: Driven, goal-oriented mindset with a strong desire to take on hours, maximize earnings, and contribute to business growth. When the business grows, We ALL grow. We are looking for someone that takes ownership of their position, has confidence in themselves and their ability to be successful.
• Schedule Flexibility: Full time position requiring in-person availability at our showroom during core operating hours (Monday–Saturday, 8:00 AM – 5:00 PM), with a flexible mindset to accommodate busy seasonal peaks and customer needs. A strong understanding of the phrase: "you get out what you put in" is ideal!
• Communication & Tech Skills: Excellent written/verbal communication skills and strong computer literacy.
• Software: Experience with Google Workspace (Gmail, Drive, Calendar, Docs, Sheets) is a huge plus.
• Adaptability: Ability to quickly learn new software systems, internal processes, and technical fireplace product lines in a busy environment.

Preferred Experience

• Background in Inside Sales, Sales Support, or Administrative roles.
• Previous experience or knowledge in the fireplace, hearth, or home improvement/construction industry, or the excitement to learn.

Job Type: Full-time

Pay: $70,000.00 - $250,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Our showroom and sales operations run Monday through Saturday from 8:00 AM to 5:00 PM. Are you fully available and eager to work scheduled shifts across these hours, including Saturdays as needed?
• This role involves proactive outreach—following up on leads from platforms like Angi and Yelp, cold prospecting, and selling service/install packages over the phone. How comfortable are you picking up the phone to initiate sales calls, and what is your strategy for converting an online inquiry into a booked appointment?
• One of our core values is being a team player—filling gaps whenever necessary to help outside sales reps and administrative staff. Can you share an example of a time you had to step outside your assigned job description to assist a coworker or keep an operation running smoothly?
• What is your dream salary?

Experience:

• Customer service: 3 years (Required)
• Sales: 3 years (Preferred)

Work Location: In person