Inside Sales Representative

About the Role:

This is a phone-based business development role with a strong focus on outbound calling, prospecting, and lead generation.

You will be responsible for reaching out to businesses and decision-makers who may need security services, introducing our company, identifying their security needs, and generating qualified sales opportunities.

This position is ideal for someone who is comfortable making a high volume of outbound calls, enjoys talking to business owners and managers, and can confidently turn a cold call into a meaningful sales conversation.

The position will be on-site initially in Miami, with the potential for a hybrid work arrangement down the road based on performance, business needs, and the employee's ability to work independently.

Key Responsibilities

• Make outbound calls to prospective commercial clients and organizations
• Identify businesses that may require security guard and related security services
• Introduce the company and explain our security services
• Speak with business owners, property managers, facility managers, operations managers, and other decision-makers
• Ask questions to understand a prospect's security needs and current situation
• Qualify leads based on their needs, location, and potential service requirements
• Generate interest and create new business opportunities
• Schedule appointments or consultations for qualified prospects with the sales team
• Follow up with prospects who have expressed interest
• Maintain accurate records of calls, conversations, leads, and follow-ups
• Research businesses and identify new potential prospects
• Provide feedback to management regarding common objections, market needs, and prospect responses

What We're Looking For

• Previous experience in telemarketing, cold calling, lead generation, appointment setting, inside sales, or business development
• Excellent spoken English and strong communication skills
• Comfortable making a high volume of outbound calls
• Confident speaking with business owners and decision-makers
• Persuasive without being overly aggressive
• Able to handle rejection and remain motivated
• Strong listening and questioning skills
• Organized and consistent with follow-ups
• Comfortable using CRM systems, spreadsheets, email, and other basic business tools
• Able to work independently and manage daily responsibilities
• Spanish-speaking ability is not required but is strongly preferred, as we serve a diverse client base in the Miami area
• Previous experience selling or promoting security services, commercial services, B2B services, or similar services is a plus

What You'll Be Doing Daily

A typical day may include:

• Researching potential businesses in the Miami area
• Calling prospective clients
• Speaking with business owners and decision-makers
• Introducing and explaining our security services
• Identifying potential client needs
• Following up with previous prospects
• Scheduling appointments and generating sales opportunities
• Updating the CRM and maintaining accurate lead information
• Communicating with the management and sales team regarding prospects and opportunities

Pay: $18.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person