Inside Sales Representative

Responsibilities

• Maintain strong relationships with existing customers through excellent after-sales service and regular follow-up.
• Actively identify and develop new sales opportunities through cold calling, email campaigns, and other sales channels.
• Develop a strong understanding of our products, including their features, applications, and benefits.
• Process customers’ purchase orders and liaise with principals and suppliers to ensure timely delivery of products.
• Understand customers’ requirements and recommend suitable products based on their needs, specifications, and project requirements.
• Develop and maintain an effective sales pipeline to accurately track and manage sales opportunities throughout the purchasing process.
• Follow up on sales enquiries received through website chats, emails, phone calls, and other inbound channels.
• Provide basic product guidance and support to customers, particularly in relation to CAD, 3D design, rendering, and interior design solutions.
• Work closely with the sales and marketing teams to support promotional activities, customer engagement, and lead generation

Requirements

• Fresh graduates are encouraged to apply.
• Candidates must possess at least a Diploma or equivalent qualification.
• Candidates with a background in Interior Design, Architecture, 3D Design, or related fields are highly encouraged to apply.
• Basic knowledge or experience in interior design, space planning, 3D modelling, rendering, or related design work will be an added advantage.
• Basic knowledge of CAD/design software such as AutoCAD, BricsCAD, GstarCAD, SketchUp, Vectorworks, Archicad, Inventor, Lumion, or other similar software.
• Strong interest in design software, technology, and digital solutions.
• Excellent communication and interpersonal skills, with the ability to understand customer needs and respond quickly and professionally.
• Comfortable and confident communicating with customers over the telephone.
• Good negotiation, problem-solving, and customer complaint-handling skills.
• Proficient in English, with good communication skills in Mandarin/Chinese and Bahasa Melayu.
• Positive attitude, self-motivated, willing to learn, and able to work independently as well as part of a team.
• Must be willing to work in Batu Kawan, Penang.