Inside Sales Representative

Inside Sales Representative

Location: Calgary / Rocky View, AB
Job Type: Full-time, In Person

LUFF Industries is looking for an Inside Sales Representative to join our growing team in Calgary/Rocky View.

With over 40 years as a leading manufacturer of conveyor components, LUFF is known for innovative products, quick turnaround times, and industry-leading warranties. Our products are used in heavy industrial material handling applications worldwide.

The Role

Reporting to the Inside Sales Manager, you will be a key point of contact for our customers, handling purchase orders, RFQs, and order inquiries with accuracy and professionalism.

Key Responsibilities

• Process customer purchase orders and prepare accurate quotes
• Respond to customer inquiries via phone, email, and occasionally in person
• Provide order and quote status updates
• Review part numbers and product specifications
• Maintain accurate customer and order records in the ERP system
• Collaborate with quoting, logistics, production, and quality teams
• Assist with customer concerns, including RMAs
• Other duties as required

What We’re Looking For

• Strong customer service and communication skills
• Detail-oriented with the ability to read drawings and interpret technical requests
• Ability to manage priorities and meet deadlines
• Team player with a proactive, customer-focused approach

Qualifications:

• High School Diploma required (post-secondary education an asset)
• Minimum 3 years of customer service experience in a manufacturing environment
• ERP experience required
• Basic math and measurement skills
• Sales or estimating training is an asset

Why Join Luff?

• Family-owned company with a strong, respectful culture
• Long-tenured team and focus on work/life balance
• Regular employee events and recognition

Compensation & Benefits

• Salary: $40,000 – $55,000 annually (based on experience)
• Commission program eligibility after 3 months
• Benefits include dental, extended health, life insurance, disability insurance, paid time off, and on-site parking
• Monday to Friday schedule — no weekends

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $40,000.00-$55,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Work from home

Education:

• Secondary School (preferred)

Experience:

• Inside Sales: 1 year (required)
• B2B sales: 1 year (preferred)

Work Location: In person