Inside Sales Representative

Inside Sales Representative – Test & Inspections

Department: Test & Inspections Location: Memphis, Tennessee Reports To: T&I Sales Manager

Position Summary:

The Inside Sales Representative – Test & Inspections is responsible for managing inbound sales inquiries, supporting outside sales representatives, and ensuring the highest level of customer satisfaction. This position requires a professional with strong organizational skills, attention to detail, and proficiency in CRM systems. The role plays a key part in supporting sales operations, maintaining accurate records, and fostering a collaborative team environment in alignment with State Systems’ commitment to service excellence.

Essential Duties and Responsibilities:

• Manage and respond to inbound sales calls and electronic inquiries through HubSpot and other approved communication channels.

• Qualify, document, and process sales opportunities in a timely and professional manner.

• Collaborate with outside sales personnel to ensure the accurate and efficient delivery of customer proposals, quotes, and service information.

• Maintain accurate and current customer data, opportunities, and communication logs within the company’s CRM system.

• Coordinate with internal departments, including service, scheduling, and billing, to facilitate smooth execution of Test & Inspection services.

• Provide prompt and courteous customer support, demonstrating a commitment to quality and responsiveness.

• Monitor customer accounts and follow up on open quotes and pending opportunities.

• Identify potential areas for upselling and cross-selling to meet customer needs and support company growth objectives.

• Participate in team meetings, process improvement initiatives, and ongoing training to enhance departmental effectiveness.

Qualifications:

• Minimum of two (2) years of experience in inside sales, customer service, or related business-to-business environment; experience within a service or life safety industry is preferred.

• Proficiency in customer relationship management (CRM) systems; HubSpot experience is highly desirable.

• Strong verbal and written communication skills with the ability to interact professionally with customers and colleagues at all organizational levels.

• Excellent organizational and time management skills with the ability to handle multiple priorities effectively.

• Demonstrated ability to work collaboratively within a team-oriented environment.

• Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.

Core Competencies:

• Customer Focus

• Attention to Detail

• Team Collaboration

• Professional Communication

• Adaptability and Initiative

PAY: $40,000K - $60,000K /year (DOE)

About State Systems:

State Systems is a leading provider of comprehensive life safety, fire protection, and security services. We are committed to delivering superior customer experiences through quality, integrity, and innovation. Our employees are the foundation of our success, and we take pride in maintaining a collaborative, professional, and service-driven culture.

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