Inside Sales Representative

Position Summary

The Inside Sales Representative serves as a primary point of contact for customers seeking new equipment, system expansions, or support for existing systems. This role is responsible for delivering a high level of customer service while supporting the sales process through accurate quoting, technical assistance, and coordination with internal teams and external partners. The position plays a key role in driving revenue growth, ensuring customer satisfaction, and supporting overall business objectives.

Essential Duties & Responsibilities

Customer Engagement & Sales Support

• Serve as a primary contact for customer inquiries related to equipment, parts, and systems
• Conduct structured sales interviews to understand customer needs and recommend appropriate solutions
• Prepare accurate and timely quotations, including pricing, terms, and delivery information
• Support sales efforts by identifying opportunities to expand customer requests into broader solutions
• Maintain and update customer interactions using CRM systems

Customer Service & Relationship Management

• Deliver responsive, high-quality service to both internal and external customers
• Collaborate with outside sales, service teams, and suppliers to meet customer requirements
• Address and help resolve technical issues, complaints, and product performance concerns
• Build and maintain strong, long-term customer relationships

Technical & Application Support

• Assist in the selection, configuration, and application of industrial equipment and systems
• Support design and modification of system solutions based on customer requirements
• Interpret technical specifications, drawings, and performance data
• Provide general technical guidance related to fluid handling and mechanical equipment

Project & Process Coordination

• Support project activities by coordinating with stakeholders and understanding project requirements
• Assist with project quoting, negotiation, and execution processes
• Ensure alignment between customer expectations and internal capabilities
• Promote efficient processes that contribute to profitability and operational success

Accuracy, Compliance & Continuous Improvement

• Ensure accuracy and completeness in all quotations, documentation, and communications
• Follow company policies and procedures to balance customer satisfaction with business objectives
• Contribute to continuous improvement efforts related to sales processes and customer experience
• Maintain organization, attention to detail, and effective time management

Key Performance Metrics

• Sales order gross margin (%)
• Sales order revenue generated ($)
• Quote turnaround time
• Quote-to-order conversion rate
• Year-over-year sales growth

Qualifications & Experience

• Technical or engineering degree preferred, or equivalent industry experience (3–5 years)
• Experience with industrial or mechanical equipment and related systems
• Strong technical aptitude and problem-solving ability
• Ability to work independently and manage multiple priorities
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Effective negotiation and collaboration abilities
• Experience working in team-based environments
• Proficiency in Microsoft Office and CRM systems

Career Path

This role offers opportunities for advancement into outside sales, territory management, or leadership positions.

Job Requirements

• Valid driver’s license with a clean driving record
• Ability to pass background, driving, and pre-employment screenings

Physical Requirements

• Primarily office-based work with occasional time in warehouse or shop environments
• Periodic travel to regional locations or customer sites

Working Conditions

• Combination of office and warehouse environments with varying temperatures
• Exposure to moderate to high noise levels in shop environments
• Required use of appropriate personal protective equipment (PPE) when on shop floors or customer sites

Employment Details

Job Type: Full-time
Compensation: $75,000 – $100,000 annually

Benefits may include:

• Retirement plan (e.g., 401(k))
• Health, dental, and vision insurance
• Paid time off
• Bonus opportunities

Work Location: In person

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance

Work Location: In person