Inside Sales Representative

Position: Inside Sales Representative (ISR)

Experience: 1 to 3+ years
Work Mode: Completely work from office; 9 to 6pm office timings

Work Location: HAL Airport Road, Bangalore 560008

Interview Mode: Face to face only for shortlisted applicants

Job Description

The Inside Sales Representative is responsible for driving revenue growth by generating sales leads, qualifying prospects, closing deals, and managing existing client relationships over the phone, via email, and through web conferences.

This role focuses on high-volume outbound outreach, quick inbound lead response, and effective sales pipeline management without face-to-face field visits.

Key Responsibilities::

Lead Generation & Prospecting:

• Conduct research to identify prospective clients and key decision-makers within target markets.
• Execute outbound prospecting campaigns through phone calls, emails, and professional networking platforms (e.g., LinkedIn).
• Promptly qualify and follow up on inbound leads generated from marketing campaigns and web inquiries.

Sales Execution & Pipeline Management:

• Understand customer needs and requirements to match them with appropriate product or service solutions.
• Conduct product demonstrations and sales presentations remotely / onsite.
• Prepare, present, and follow up on accurate quotes, proposals, and contracts.
• Maintain and update customer records, sales activities, and pipeline stages in the CRM.
• Achieve or exceed monthly, quarterly, and annual sales quotas and KPIs.

Customer Relationship Management:

• Build and maintain strong, long-term relationships with existing accounts to drive renewals, upsells, and cross-sells.
• Address customer inquiries regarding pricing, product specifications, availability, and delivery timelines.
• Collaborate closely with marketing, account management, and technical teams to ensure customer satisfaction.

Skills and Competencies Required:

• Experience: 1 to 3+ years of experience in inside sales, business development, or customer success (B2B experience preferred).
• Education**:** Any bachelors degree or Business, Marketing, Communications, or a related field (or equivalent practical experience).
• Strong verbal and written communication skills with a confident telephone manner.
• Solid negotiation, closing, and handling objection skills.
• Proficiency with CRM systems and sales enablement tools (e.g., ZOHO).
• High level of self-motivation, time management, and organization.
• Hunting and qualifying leads.

Performance Metrics (KPIs):

• Monthly / Quarterly Revenue Quota Attainment.
• Call Volume & Activity Metrics (outbound calls, emails sent, meetings booked).
• Conversion Rate (leads to qualified opportunities, opportunities to closed deals).
• Average Sales Cycle Length & Deal Size.