Inside Sales Representative

Role Description This full-time Inside Sales Representative role is based in Curitiba, PR and follows a hybrid work model, combining on-site presence with some work-from-home flexibility. The position focuses on managing inbound and outbound sales activities, including responding to inquiries, presenting product information, and guiding prospective and existing customers through the purchasing process. Daily responsibilities include identifying and qualifying leads, maintaining detailed records in the CRM system, preparing quotes, following up on opportunities, and supporting account management to ensure smooth order processing. The Inside Sales Representative collaborates closely with the commercial and customer service teams to address technical and product questions, resolve issues promptly, and support long-term customer relationships. The role also involves monitoring sales performance, contributing to continuous improvement of sales processes, and sharing feedback from customers to help enhance products and services.

Qualifications

• Demonstrated experience in Inside Sales, with strong skills in managing the full sales cycle and closing opportunities.
• Ability to maintain high levels of Customer Satisfaction through effective Customer Service and timely issue resolution.
• Proficiency in Lead Generation, including prospecting, qualifying leads, and nurturing opportunities.
• Experience with Account Management, focusing on relationship building, retention, and growth of existing customers.
• Strong communication and negotiation skills, with the ability to explain technical or medical product features clearly.
• Comfort working in a hybrid environment in Curitiba, PR, managing time and priorities independently and collaboratively.
• Familiarity with CRM tools and basic sales reporting; intermediate proficiency in standard office software.
• Previous experience in medical products, healthcare, or related industries is an advantage.
• High school diploma or equivalent required; post-secondary education in Business, Sales, or related fields is a plus.