Inside Sales Representative

Inside Sales Representative

Platinum Measurement | Williston, North Dakota

Position Purpose

Utilizes knowledge of sales techniques, oil and gas measurement products, instrumentation, and industry applications to provide sales and customer service support to oil and gas producers, contractors, service companies, and other industrial customers.

The Inside Sales Representative supports customers with product selection, quotations, order processing, and technical inquiries while identifying opportunities to grow sales of Platinum Measurement's products and services. This position works closely with outside sales, field service personnel, vendors, and operations to deliver reliable measurement solutions and maintain strong customer relationships.

Essential Duties and Responsibilities

• Customer Service: Responds to customer inquiries by phone, email, and in person. Assists customers with product selection, pricing, availability, order status, and technical questions related to measurement equipment and services.

• Inside Sales: Actively promotes Platinum Measurement's products and services, including pressure and temperature instrumentation, flow measurement equipment, gas sampling products, gas detection equipment, calibration services, and other oil and gas measurement solutions.

• Sales Development: Identifies and pursues new business opportunities with oil and gas producers, midstream operators, pipeline companies, drilling contractors, wellhead service companies, and other industrial customers.

• Customer Relationship Management: Builds and maintains relationships with existing customers to increase customer satisfaction, encourage repeat business, and identify opportunities for additional products and services.

• Quotations and Order Processing: Prepares customer quotations, processes orders, verifies product specifications, and coordinates order fulfillment to ensure accuracy and timely delivery.

• Product Knowledge: Develops a working knowledge of Platinum Measurement's product lines, including instrumentation, gas analyzers, gas sampling equipment, flow meters, pressure and temperature measurement devices, and related products.

• Service Coordination: Coordinates with field service personnel to support customer requirements for calibration, gas sampling, gas analysis, meter inspections, and other measurement-related services.

• Cross-Selling: Identifies opportunities to introduce complementary products and services based on customer applications, existing equipment, operating requirements, and industry needs.

• Technical Support: Works with vendors, technical specialists, and field personnel to help resolve product questions, equipment issues, and application challenges.

• Sales Administration: Maintains accurate customer records, quotations, orders, and sales activity information. Supports sales forecasting and follow-up activities.

• Market Development: Researches potential customers, monitors industry activity, and identifies opportunities to expand Platinum Measurement's presence throughout the Bakken and other oil and gas markets.

• Team Collaboration: Works closely with outside sales representatives, management, and field service personnel to coordinate customer needs and support company sales objectives.

• Product Training: Maintains current knowledge of company products, vendor offerings, industry developments, and relevant measurement technologies through training and ongoing education.

• Safety: Understands and follows all applicable company safety policies and procedures when working in the office, warehouse, customer locations, or field environments.

• Performs other duties as assigned.

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

Minimum Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• High school diploma or GED required.
• One or more years of sales, customer service, or related industry experience preferred.
• Experience in the oil and gas industry, industrial sales, instrumentation, or measurement services is beneficial.
• Equivalent combinations of education, training, and experience will be considered.

Competencies

• Knowledge of basic sales techniques and customer relationship management.
• Strong verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to identify customer needs and recommend appropriate products and services.
• Ability to develop and maintain relationships with customers and vendors.
• Strong attention to detail and organizational skills.
• Ability to prepare quotations, process orders, and manage multiple priorities.
• Proficiency in Microsoft Office and computer-based sales systems.
• Willingness to learn technical products, measurement applications, and industry terminology.
• Ability to work independently while contributing to a team environment.
• Knowledge of oil and gas operations, instrumentation, and measurement applications is an advantage.

Work Environment and Physical Activity

The position primarily operates in an office and warehouse environment, with occasional visits to customer facilities, industrial sites, and field locations.

• May be exposed to varying indoor and outdoor temperatures and weather conditions.
• May require occasional travel to customer locations and industry events.
• Must be able to lift and carry up to 25 pounds frequently and up to 80 pounds occasionally, with reasonable accommodations where applicable.
• Must follow all applicable safety requirements when visiting industrial and field locations.

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person