Inside Sales Representative

Position Overview

Our Commerce, CA team is seeking an Inside Sales Representative to serve as a primary point of contact for our customers. In this role, you will manage inbound sales activity via phone and email, guide customers through the purchasing process with expert product knowledge, and coordinate across internal departments to deliver a seamless customer experience from order placement through fulfillment.

Key Responsibilities

Order Management : Process inbound customer orders received via phone and email with accuracy and efficiency; generate quotes and manage order documentation from entry through completion.

Product Consultation : Serve as a knowledgeable product resource for customers, providing sales assistance and technical guidance to support purchasing decisions and warranty inquiries.

Customer Relationship Management : Build and maintain strong relationships with accounts through proactive, professional communication and timely issue resolution.

Cross-Functional Coordination : Partner with Outside Sales, Accounting, and Purchasing teams to facilitate customer inquiries, credit requests, returns, and account-related matters.

Inventory & Fulfillment Support : Collaborate with the warehouse team to confirm product availability, provide order status updates, and communicate accurate shipping ETAs to customers.

Order Monitoring : Proactively review open and aging orders, communicating delays or backorder status to customers before issues escalate.

Issue Resolution : Ensure customer complaints and conflicts are resolved promptly and to the customer's satisfaction, escalating when appropriate.

Process Improvement : Identify and recommend business process improvements that promote efficiency, scalability, and team growth.

Administrative Support : Maintain accurate order documentation and customer files; provide cross-departmental file management and clerical support as needed.

Qualifications

• Manufacturers Rep / Plumbing Wholesale or related industry experience strongly preferred
• Prior experience in inside sales, customer service, or account management (wholesale or distribution environment preferred)
• Microsoft Office Suite – strong computer skills including Excel , Office , Outlook
• Proficiency with order entry systems, ERP softwares.
• Collaborative team player with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Ability to perform basic quantitative skills required
• Ability to work with outside departments of the business including sales personnel and accounting.
• Professional verbal and written communication
• Strong customer service advocacy and problem-solving skills
• Strong verbal and written communication skills with a customer-first mindset

Education

• Bachelor’s Degree in Business and 1 years of experience in Customer Service or related field.

OR

• High School Diploma and 3 years in work experience in Customer Service or related field.

Benefits & Compensation

• Health Insurance, Competitive 401K Match (6%) , Profit Sharing , Bonus & Commission
• Incentives based upon achieving established KPIs and performance goals of the company

In compliance with pay transparency requirements, we are excited to share that the base pay range for this position is $23.00- $27.00 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Carrhill, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Applicants for all job openings will be considered without regard to race, color, religion, national origin, sex, age (40 and over), sexual orientation, physical or mental disability, medical condition, genetic information, marital status, gender identity, gender expression, military or veteran status or any other basis protected by state, federal or local law. It is the intent of the Company to comply with all applicable federal, state, and local legislation concerning equal opportunity in employment.