Inside Sales Representative

Help homeowners protect what matters most. As an Inside Sales Representative with Go-Forth Pest Control’s Home Guardian Division, you’ll connect with homeowners, learn what they need, and recommend pest control and home protection services that fit their situation.

You’ll handle a mix of qualified inbound inquiries and targeted outbound calls. You’ll also follow up on past quotes and warm leads, help existing customers with service questions, and guide new customers from their first conversation through the sale and scheduling process.

Key responsibilities

• Sales and upselling: Handle inbound and outbound calls, identify customer needs, recommend appropriate service packages or upgrades, address objections, and close sales.
• Lead follow-up and scheduling: Reconnect with customers who have requested quotes or expressed interest, schedule technician appointments, and record accurate notes in company systems.
• Customer service and account support: Answer service questions, remain composed during difficult conversations, and help resolve concerns that affect the customer relationship.
• Performance and resilience: Stay focused in a fast-paced call environment, respond well to feedback and rejection, and take ownership of daily, weekly, and monthly goals.
• Process and development: Follow company scripts and sales processes, work with the contact center team, and participate in training, coaching, and call reviews.
• Call quality: Work toward first-call resolution and meet established expectations for handle time, phone availability, and other department metrics.

Performance expectations

• Handle at least 150 inbound and outbound calls per day, including at least 30 outbound calls related to customer inquiries.
• Maintain a closing rate of at least 30%.
• Complete at least 30 assigned tasks or alerts per day.
• Consistently meet quality, accuracy, and productivity standards.

What you’ll bring

• The drive to manage a high volume of calls while staying organized and attentive to customers, especially during our peak season from March through October.
• The ability to build rapport quickly, listen carefully, and address objections without high-pressure tactics.
• A willingness to learn through coaching, call reviews, and feedback.
• Comfort using a CRM, phone system, text messaging, email, and dual monitors while speaking with customers.

Preferred experience

• At least one year of experience in high-volume inside sales, outbound calling, or a commission-based sales role.
• An associate degree or two to three years of relevant experience.

If you enjoy helping customers, working toward clear goals, and improving your skills with a team, we’d love to meet you.

Location

Go-Forth Pest Control offers services throughout regions of North Carolina, South Carolina, Virginia, Tennessee, Georgia, and Texas. The main office is located in High Point, NC. Reasonable commute or planning to relocate before starting work is required.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Application Question(s):

• Will you now or in the future require sponsorship for employment?
• Are you currently employed? If currently employed, please provide your current job title, employer name, and dates of employment.
• Have you ever been discharged, asked to resign, or left a position under unfavorable circumstances? If yes, please explain.
• Do you understand and agree that if you are hired, you are required to promptly notify Go-Forth Galaxy of any arrest, criminal charge, conviction, or court-ordered obligation that occurs during your employment that could affect your availability, your ability to perform your job duties, or that involves a felony or crime of moral turpitude? (yes or no)
• What is your email address:
• Have you worked for Go-Forth in the past?
• I certify that the information provided in this application, including my employment history, is true, complete, and accurate to the best of my knowledge. I understand that any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if hired, immediate termination of employment regardless of when discovered. I authorize the company to verify all information provided, including contacting previous employers. (Type your full name)

Work Location: In person

The pay range for this role is:
18 - 18 USD per hour(High Point, NC)