Inside Sales Representative

Schedule: Full-time, Monday–Friday, 8:00 a.m.–5:00 p.m.

Pay: $50,000 - $60,000 a year base pay plus commission and performance bonus

Arctic Air Holdings is a fast-growing home services company operating residential HVAC, plumbing, and electrical brands across the Southeast, including Arctic Air Home Services, Graham Heating & Air, Sean McCutcheon's Air Conditioning, and Bolt Electric. We're hiring an Inside Sales Representative to be the first point of contact for every new lead across our brands. Working alongside our marketing team and AI communication tools, you'll respond fast, book the job, and follow up on open estimates until they turn into sold work. This role reports directly to our Chief Marketing Officer.

What You'll Do

• Respond quickly to inbound web, digital, and phone leads by phone, text, and email
• Qualify customer needs and book service calls, maintenance visits, and in-home estimates in ServiceTitan
• Manage AI communication tools (Avoca, Hatch, Chiirp) and step in to book and assist customers
• Follow up on open estimates and partner with comfort advisors and technicians to close them
• Sell Bear Care Club memberships and add-on services
• Support marketing campaigns and provide backup call coverage for customer service during peak times

Qualifications

• 1–3 years of sales experience
• Strong, professional communication by phone, text, and email
• Experience with ServiceTitan or a similar CRM
• Competitive, goal-driven, and highly organized
• Home services sales and AI communication tool experience preferred

What We Offer

• Competitive base pay plus uncapped commission and performance bonus
• Medical, dental, and vision insurance
• 401(k)
• Paid time off and paid holidays
• Monday–Friday schedule with no nights, weekends, or travel
• Room to grow as our inside sales team expands

Employment is contingent upon successful completion of pre-employment screening requirements, which may include background verification, drug screening, and verification of work authorization.

Equal Employment Opportunity Statement

Arctic Air Home Services is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications. The Company does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected under applicable federal, state, or local law. Arctic Air Home Services provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable law. Applicants or employees requiring assistance or accommodation should contact the Arctic Air HR Department [email protected].

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person