Inside Sales Representative

Company Description Spines is an AI-driven publishing company dedicated to making book publishing simple, fast, and accessible for authors at every stage of their journey. By combining innovative technology with comprehensive support, Spines helps transform manuscripts into published books in under 4 months across print-on-demand, eBook, and audiobook formats. Authors benefit from competitive, cost-effective plans, a user-friendly dashboard, and a personal production manager to guide them through proofreading, editing, formatting, cover design, and distribution. Spines partners with leading global channels and retailers such as Amazon and Barnes & Noble, ensuring wide reach and visibility for each title. Rooted in trust and backed by a satisfaction guarantee, Spines fosters a supportive community of storytellers and creators shaping the future of publishing.

Role Description The Inside Sales Representative is a full-time on site role responsible for engaging prospective and existing authors, understanding their publishing needs, and guiding them toward suitable Spines services and plans. Day-to-day tasks include managing inbound and outbound calls and messages, qualifying and nurturing leads, conducting product demonstrations, and maintaining detailed records in the CRM system. The role involves building long-term relationships through consistent follow-up, addressing questions about pricing, timelines, and publishing options, and ensuring a positive, professional experience at every touchpoint. The Inside Sales Representative collaborates closely with customer support and production teams to align expectations, support successful onboarding, and contribute to revenue growth and author satisfaction. Performance will be measured through lead conversion rates, customer feedback, and achievement of sales targets.

Qualifications

• Proven skills in Inside Sales and lead generation, including experience with selling and online communication tools.
• Strong customer service and customer satisfaction skills, with the ability to listen actively, respond promptly, and resolve concerns professionally.
• Experience in account management, including maintaining relationships, tracking interactions, and supporting repeat business.
• Clear, confident verbal and written communication skills, with the ability to explain complex processes in simple terms.
• Comfort working with CRM software and basic sales reporting tools; strong organizational and time-management abilities.
• Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.
• Relevant education or training in business, communications, marketing, or a related field is beneficial but not mandatory.