Inside Sales Representative

Inside Sales Representative

CODAN USA Corporation

On-Site - Santa Ana, CA

Salary Range: $25-$30 hourly+ commission/incentive opportunity

CODAN USA Corporation is seeking a motivated Inside Sales Representative to support continued growth across U.S. hospital, EMS, specialty-care, and distribution markets.

Working closely with the Inside Sales Manager and Regional Sales Manager, the Inside Sales Representative will be responsible for developing new business opportunities, expanding existing customer relationships, supporting distributor growth initiatives, and advancing qualified opportunities through the sales process.

This is a hands-on sales role focused on proactive prospecting, lead qualification, account development, customer and distributor support, opportunity management, and sales administration. The ideal candidate is a results-oriented professional who enjoys building relationships, identifying new business opportunities, following up with customers, and working collaboratively across Sales, Customer Service, Operations, Marketing, Finance, Quality, and Product Management.

• Conduct proactive outbound prospecting to hospitals, health systems, EMS agencies, ambulatory surgery centers, specialty-care facilities, distributors, and other targeted customer segments.
• Qualify and follow up on sales leads, quotations, product evaluations, sample requests, distributor inquiries, and inactive opportunities.
• Work with Regional Sales Managers to develop new accounts, expand existing customer relationships, and advance opportunities requiring field-sales involvement.
• Identify opportunities to expand product utilization and increase business within key distribution channels, including Medline, Cardinal Health, Owens & Minor, McKesson, Henry Schein, IMA, and regional distributors.
• Support business development efforts across CODAN's product portfolio, including infusion, transfusion, EMS/whole blood, neonatal/pediatric, specialty, and custom products.
• Maintain accurate opportunity and account information, including opportunity stage, estimated annual potential, expected close date, next steps, and activity history.
• Coordinate pricing requests, product information, literature, samples, product evaluations, customer onboarding activities, and internal follow-up required to support sales opportunities.
• Re-engage dormant customers, identify account growth opportunities, and support customer retention and increased product utilization.
• Build and maintain strong relationships with customers and distributors while providing timely and professional communication.
• Collaborate with Customer Service, Marketing, Product Management, Quality, Engineering, Finance, and Operations to support customer needs and remove barriers to sales conversion.
• Manage inbound customer and distributor inquiries, including product questions, account requests, order-related questions, and appropriate follow-up.
• Maintain accurate customer, activity, opportunity, and pipeline information within Microsoft Dynamics 365 to support forecasting, reporting, and sales execution.
• Support CODAN's online-store activities, including customer inquiries, order coordination, issue resolution, product updates, and activities involving WooCommerce, Foundry, EDI, and Microsoft Dynamics 365.
• Provide regular sales activity, opportunity, and pipeline updates to the Inside Sales Manager and Regional Sales Managers.
• Support sales campaigns, customer outreach initiatives, product launches, special projects, market research, and other business-development activities as assigned.

Qualifications

• 2+ years of experience in inside sales, customer service, account management, sales support, business development, or a related commercial role preferred.
• Experience in medical device, healthcare, distribution, manufacturing, or B2B sales preferred.
• Demonstrated ability to conduct outbound prospecting, build customer relationships, and develop new business opportunities.
• Strong verbal and written communication skills with a professional and customer-focused approach.
• Strong organizational, problem-solving, and interpersonal skills with the ability to manage multiple priorities.
• Demonstrated ability to maintain consistent follow-up and effectively manage sales activities and opportunities.
• Ability to work independently, take initiative, and follow through on commitments.
• Experience using CRM and ERP systems to manage customer and sales information preferred.
• Microsoft Dynamics 365 experience preferred.
• Proficiency with Microsoft Outlook, Excel, Word, Teams, PowerPoint, and other business applications.
• Bachelor's degree in Business, Marketing, Communications, or a related field preferred; equivalent education and experience may be considered.
• Experience working with hospital, EMS, infusion, transfusion, acute-care, or healthcare distribution markets is highly desirable.

Benefits

Medical, dental and vision insurance

401(k) with company contribution

Paid vacation and sick time

Paid holidays

Commission/incentive opportunity

and more