Inside Sales Representative

About the Role

Bogey's Brands is opening Scenthound locations across Westchester and Northern Long Island. We're building an in-house team to handle phone sales and customer calls for every one of them. As our Inside Sales Representative, you'll be the first voice many dog owners hear from us.

This is a phone-based role. You'll work on-site at our Scarsdale store, and your day will center on calls, texts and emails. We work as One Pack.

You'll start by leading phone presale for our new Rye location, launching this fall. You'll help local dog owners understand what we do and join our pack as Founding Members before the doors open. Once Rye opens, you'll handle calls for both open stores while leading phone presale for the next location. Each presale runs about 10 weeks before opening, and each one builds on what we learned from the last.

Every lead you work is warm. These are people who already raised their hand. Your job is to follow up consistently, answer their questions honestly and help them make a good decision for their dog.

What You'll Do

• Lead presale outreach for each new location by phone, text and email
• Follow up with every lead consistently and on time so no one falls through the cracks
• Educate dog owners on the value of routine hygiene and wellness care and recommend the membership that fits their dog
• Schedule appointments and answer customer questions by phone for all open locations
• Manage inbound and outbound calls for multiple stores as we grow
• Document every interaction in our CRM so anyone on the team can pick up where you left off
• Share what you hear from customers to help us improve our scripts, processes and customer experience

What We're Looking For

• 1+ year of experience in phone sales, appointment setting, membership sales or customer service
• Warm, confident and genuinely comfortable on the phone
• Organized and disciplined about follow-up and documentation
• Motivated by goals and comfortable being measured on results
• Coachable, with a habit of putting feedback to use quickly
• Comfortable around dogs of all sizes, since you'll be working inside an active store
• Available evenings and weekends, with heavier weekend coverage during presale periods
• Bilingual is a plus
• A background check may be required after an offer of employment is made

Training

Our training is immersive. You'll spend time in our Scarsdale store learning our services hands-on, so when a customer asks what happens during a visit, you can answer from experience.

Grow With Bogey's Brands

Bogey's Brands is expanding across Westchester and Northern Long Island, and every new location adds call volume. Our calling team will grow with each opening, and this role is the first seat on that team. We're looking for someone who wants to help build that operation from the ground up and grow into leading it as we expand.

What We Offer

• $18–$21 per hour plus an uncapped bonus for every new member you bring in
• 1 week of paid time off and 1 week of sick time to start
• 401(k) with company match
• Complimentary services for your dog
• Discount on retail products
• Hands-on training and direct work with our team
• A real path to leadership as Bogey's Brands grows and opens additional Scenthound locations in Westchester & Long Island

About Us

This position is with Bogey's Brands, the local owner and operator of Scenthound locations in Westchester and Northern Long Island. We're building each location on clear systems, strong teams and a simple standard: do right by every dog and every customer.

Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dog's Skin, Coat, Ears, Nails and Teeth (S.C.E.N.T.), helping them stay clean and healthy. Above all, dog safety is our top priority, and we are committed to a safe, stress-free experience for every dog in our care.

Pay: $18.00 - $23.00 per hour

Expected hours: 24.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Paid time off

Application Question(s):

• This role requires evenings and weekends, with heavier weekend coverage during 10-week presale periods. Are you available for this schedule?
• Have you worked in a role with sales or conversion goals? If so, briefly describe a result you're proud of.
• Are you comfortable around dogs of all sizes?
• Do you speak a language other than English fluently? If so, which?

Experience:

• phone based sales: 1 year (Required)

Ability to Commute:

• Scarsdale, NY 10583 (Required)

Work Location: Hybrid remote in Scarsdale, NY 10583