Inside Sales Representative

Inside Sales Representative (ISR)

About the team:

Our Inside Sales team is responsible for driving IT sales and business growth through customer engagement and our channel partner ecosystem. The team works closely with partners and customers to identify opportunities, build relationships, generate demand, and achieve business and revenue targets.

The team operates in a fast-paced, collaborative environment focused on delivering a strong customer experience while driving sustainable sales growth.

Who we're looking for:

We are looking for a motivated and results-oriented Inside Sales Representative with strong communication, articulation, persuasion, and customer engagement skills.

The ideal candidate will be responsible for prospecting and nurturing customer opportunities, driving sales conversations, working with channel partners, and contributing to monthly and quarterly revenue targets. The candidate should be proactive, customer-focused, target-oriented, and eager to learn about new IT products, solutions, and technologies.

Your role:

• Drive IT sales and revenue through customer engagement and the channel partner ecosystem.
• Conduct outbound prospecting and generate new business opportunities.
• Initiate and manage customer conversations to understand requirements and identify relevant IT solutions.
• Qualify leads, nurture prospects, and drive opportunities through the sales cycle.
• Work closely with channel partners to identify and develop potential customer opportunities.
• Enable and support partners in positioning and pitching relevant IT products and solutions to their customers.
• Encourage partners and internal teams to execute relevant go-to-market initiatives to achieve business objectives.
• Build and maintain strong relationships with customers and channel partners.
• Drive achievement of monthly and quarterly revenue and sales targets.
• Maintain an active sales pipeline and ensure timely follow-up on opportunities.
• Track sales performance, customer interactions, pipeline progress, and key sales metrics.
• Collaborate with internal teams to ensure smooth execution of customer and partner requirements.
• Contribute to a positive, collaborative, and performance-driven team environment.
• Identify areas for improvement and continuously develop product, industry, and sales knowledge.

You're the right fit if:

• You are a graduate in any discipline; Computer Science/Engineering graduates are preferred.
• You have 4+ years of experience in inside sales, telesales, customer service, IT sales, or a related customer-facing role.
• You possess excellent verbal and written communication and strong articulation skills.
• You have strong persuasion, negotiation, and customer engagement abilities.
• You have an understanding of IT products, solutions, and technology services.
• You are comfortable engaging with customers and channel partners over phone, email, and other communication channels.
• You have a proactive, target-oriented, and customer-centric approach.
• You are capable of identifying sales opportunities and effectively following up to drive conversions.
• You are comfortable working in a fast-paced, collaborative, and target-driven environment.
• You have a strong willingness to learn new products, technologies, and sales approaches.
• You are proficient in Microsoft Office and comfortable working with sales and customer-management tools.

Core Competencies:

• Inside Sales & Telesales
• IT Sales
• Customer Engagement & Relationship Management
• Lead Generation & Prospecting
• Lead Qualification & Nurturing
• Opportunity Identification
• Sales Pipeline Management
• Channel Partner Engagement
• Partner Enablement
• Revenue & Target Achievement
• Sales Conversion
• Customer Needs Analysis
• Go-to-Market (GTM) Execution
• Sales Reporting & Metrics

Behavioral Skills:

• Excellent communication and articulation
• Persuasion and influencing skills
• Customer-centric mindset
• Proactive and self-driven approach
• Strong collaboration and teamwork
• Results-oriented mindset
• Ownership and accountability
• Relationship-building skills
• Strong follow-up and execution
• Adaptability and eagerness to learn
• Problem-solving ability
• Ability to work under pressure and meet targets

Tools & Processes (Optional):

• Microsoft Office Suite
• CRM and sales management tools
• Sales pipeline and opportunity management
• Lead tracking and follow-up processes
• Customer and channel partner engagement processes
• Sales reporting and performance tracking

About Redington

Redington is one of the largest technology solutions orchestrators across India, the Middle East, and Africa. Today, we are a $11.8 billion organization with strong foundations in distribution, cloud, cybersecurity, and emerging technologies.

We are evolving from a successful legacy business into a next-generation technology enablement powerhouseunlocking new revenue streams, transforming our operating model, and building an enterprise that is more digital, more agile, and future-ready.

Redington is recognized for its:

• Deep and extensive distribution network
• Strong presence in high-growth emerging markets
• Unmatched breadth of technology ecosystem partnerships