Inside Sales Representative

CPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world.  With its growing family of 17 market-leading product brands, CPM serves a variety of industries including animal feed, consumer food, green energy, advanced materials and sustainable packaging.  Founded in 1883, CPM has 1,700 employees across 36 facilities on 4 continents with presence in 150+ countries.  From the foods you eat to the fuels you require, CPM plays an important role in making the world more efficient and more sustainable.

Job Duties:

• Receive inbound phone calls from customers
  • Customer calls to place order
  • Customer returning goods previously sent
  • Customer calls to request warranty consideration
  • Customer calls to check shipments and delivery of existing orders
  • Customer complaints
• Coordinate orders
  • Order entry of customer placed orders into computer system
  • Reviewing customer files and previously placed orders to validate new orders
  • Validate specifications of orders to our manufacturing requirements
• Return Good Authorizations (RGA)
  • Write return goods authorization for returning product from the field
  • This may include warranty items, incorrect shipments or returns for credit
• Warranty of Products:
  • Give initial consideration of warranty from customer inquiry or complaint
  • Write RGA
  • Direct warranty consideration to Engineering department for analysis
  • Warranty analysis will be directed back to the sales coordinator for a new order or rework order from the Sales department
• Coordinate sales from outside salespeople
  • Includes order entry from assigned territory
  • Coordinate orders and quotes from outside sales
• Quotations
  • Gather information and specifications from prospective customers to write a quotation
  • Gather the information and pricing necessary to facilitate a proper and accurate quotation
• Outbound calls
  • As time allows, calls will be made into assigned territory to solicit new customers
  • Return calls to customer inquiries
  • Calls to solicit freight quotations