Inside Sales Representative

Reports to: Director of Sales

About us
PIX North America is the sales, service, and distribution center for the United States, Canada, and Mexico, offering over 40,000 different belts for a vast array of applications and industries, including agriculture, automotive, industrial, construction, lawn & garden, recreational vehicles, oil & gas, aggregate, mining, marine, and HVAC. Our integrated production, service, and warehousing capabilities ensure a robust stock and consistent, timely delivery.

Job Summary
Serves as the liaison person and performs sales and marketing tasks, daily calls, and general customer service to support the Sales Department. Supports sales of corporate products to business and industrial establishments or individuals over the telephone by performing the following duties in providing excellent customer service and driving sales.

Key Responsibilities

1. Customer Communication, Call Management & Sales Support:

• Maintain detailed and up-to-date call logs (daily/weekly/monthly) to track customer interactions, identify trends, and ensure timely follow-ups.
• Respond promptly to customers, distributors, and P&A representatives regarding pricing, product availability, lead times, shipping, and tracking inquiries.
• Maintain strong knowledge of products, pricing, and order processes to ensure accurate and confident communication.
• Conduct high-volume outbound calls and emails to generate qualified leads and new business opportunities.
• Initiate conversations with purchasing managers, engineers, and maintenance teams to introduce product solutions.

2. Customer Issue Resolution & Follow up:

• Address customer concerns with a patient, solutions-focused approach to resolve issues quickly and effectively.
• Follow up after issue resolution to confirm customer satisfaction and maintain strong relationships.
• Escalate complex issues as needed while maintaining ownership of the customer experience.

3. Time Management, Adaptability & Sales Growth:

• Establish and meet daily targets for calls, follow-ups, and task completion to drive productivity.
• Adapt to changing customer needs, including order adjustments, cancellations, and shifting priorities.
• Identify opportunities within existing accounts to upsell or introduce complementary products.
• Collaborate with team members to ensure consistent service delivery and support overall sales objectives

4. Business Development:

• Re-engage inactive accounts to rebuild relationships and convert them into active customers.
• Research, identify, and pursue new customer opportunities across assigned industries.
• Build, manage, and maintain a strong pipeline using Salesforce, ensuring all activities, notes, and follow ups are accurately documented.
• Set appointments, qualify leads, and hand off opportunities to the sales team or close directly when appropriate.
• Deliver persuasive, industry-specific product messaging tailored to customer needs and applications.
• Track market intelligence, competitor activity, and customer feedback to inform sales strategy.
• Collaborate with marketing to refine prospecting strategies and outreach messaging.
• Maintain consistent activity levels to achieve daily, monthly, and annual sales targets.
• Ability to travel within assigned territory as business needs arise.

Qualifications

• Associate or bachelor’s degree preferred.
• 1+ years of inside sales preferred but not required.
• Self-starter with the ability to work independently and as part of a team.
• Excellent time management, communication (verbal and written), Customer service, and interpersonal skills.
• Strong telephone skills is a must.
• High level of proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), CRM and ERP systems.
• Excellent people, problem-solving, negotiation, and facilitation skills.
• Ability to adapt to unfamiliar processes and situations with minimal review/supervision.

Personal Characteristics:

• Self-starter with the ability to work independently and contribute to a team environment.
• Strong time management and organizational skills with consistent follow-through.
• Excellent verbal and written communication skills with a professional phone presence.
• Positive, adaptable, and solutions-oriented mindset in a fast-paced environment.
• Strong interpersonal, problem-solving, and relationship-building skills.

Pay: From $19.00 per hour

Work Location: In person