Inside Sales Representative

Inside Sales Representative

Fayette Heating & Air is looking to expand our team and is currently seeking a motivated and well-spoken Inside Sales Representatives. This role will be responsible for developing leads, communicating with customers, understanding their needs, and ensuring a smooth sales process for our HVAC, Plumbing and Electrical trade lines.

This opportunity is for an organized individual who is interested in being in control of their own financial future. Candidates for this role should be confident, exhibit a high level of professionalism and possess superior communication and phone presentation skills.

The Inside Sales Representative serves a crucial role in the development and success of the company by cultivating leads, working closely with various departments, and providing exceptional customer service and solutions to our customers.

Pay Range: Hourly, Up to $20.00 plus Commissions

Total average salary: $45,000-$65,000

Role responsibilities:

• Build Rapport and establish relationships with customers to provide the right services
• Outbound call customers to understand their needs and identify sales opportunities
• Follow-up on leads, open estimates, cancelled jobs, and completed jobs for additional service opportunities
• Create and maintain a database of current and potential customers
• Answer customer questions and email additional information
• Attend and participate in all required meetings and trainings to continue development of interpersonal and technical skills
• Explain products and services to customers
• Be the main point of contact/liaison between your clients and the Fayette team.
• Meet and exceed individual daily, weekly and monthly sales goals
• Maintain and update customer database with complete and accurate information
• Keep up with product and service information and updates
• Provide exceptional customer service throughout the sales process

Role Requirements:

• Minimum 2 years of experience in technical sales or inside sales experience
• Proficiency in warm calling and outbound calling techniques

Preferred requirements:

• Familiarity with Salesforce or other CRM systems
• Previous experience in commercial service industry, electrical, plumbing, HVAC or construction