Inside Sales Representative

About the Role

Wolfe Ridge MFG is hiring an Inside Sales Representative / Customer Service Representative to help homeowners, firewood professionals, equipment dealers, and business customers select the right equipment. This on-site role combines inbound sales, consultative selling, quoting, order support, and customer experience—without commission pressure. You will ask thoughtful questions, explain technical products clearly, maintain accurate CRM and ERP records, and own each opportunity through a clear next step. Product training is provided.

Why Join Wolfe Ridge

· Competitive hourly pay of $22.00–$25.00 with a consistent Monday–Friday day shift.

· Hands-on product training across Wolfe Ridge, Rammy, Fuelwood, and Japa equipment.

· Broad experience in inside sales, customer service, B2B dealer support, quoting, order processing, CRM, and ERP systems.

· Growth opportunities in service support, product demonstrations, dealer relationships, and approved trade shows or expos.

Key Responsibilities

· Answer inbound calls and inquiries from consumers, dealers, and business customers; provide prompt, professional follow-up.

· Use active listening and consultative selling to understand the customer’s application, budget, timeline, and experience level.

· Recommend best-fit log splitters, firewood processors, conveyors, outdoor power equipment, options, and accessories.

· Explain product features, pricing, availability, lead times, safe-use expectations, and next steps accurately—without high-pressure selling.

· Prepare accurate sales quotes, support order processing, and maintain follow-up throughout the customer journey.

· Document customer needs, quotes, orders, and tasks in CRM, ERP, and sales systems.

· Coordinate with sales, production, assembly, shipping, and leadership to confirm order details, delivery expectations, and commitments.

· Build product knowledge, resolve routine concerns, share customer feedback, and grow into service support, demonstrations, dealer relationships, or approved events.

What You Bring

· Strong customer service, active listening, verbal communication, organization, attention to detail, and follow-through.

· Comfort handling inbound phone conversations with consumers and B2B customers and recommending solutions without high-pressure selling.

· Ability to learn technical products, pricing, and processes and explain them in clear, practical language.

· Basic computer proficiency and ability to learn Microsoft 365, quoting tools, CRM software, and ERP software.

· Interest in outdoor power equipment, mechanical products, forestry, firewood processing, landscaping, agriculture, or manufacturing.

· Reliable attendance and ability to work on-site in Eau Claire during the regular schedule.

Preferred Qualifications

· Experience in inside sales, inbound sales, customer service, retail sales, phone support, equipment sales, parts, or dealer support.

· Experience preparing quotes, processing orders, maintaining CRM or ERP records, or supporting business-to-business customers.

· Familiarity with firewood, forestry, logging, landscaping, agriculture, outdoor power equipment, industrial equipment, or mechanical products.

Our Values

· Quality: Take pride in accurate work, dependable products, and continuous improvement.

· Customer Experience: Listen carefully, communicate clearly, and help every customer find the right solution.

· Innovation: Look for practical ideas that improve our products, processes, and service.

· Integrity: Be honest, keep commitments, and do the right thing even when no one is watching.

· Treating Each Other Like Family: Work safely, communicate directly, help teammates, and treat people with respect.

Physical Demands and Work Environment

· Primarily office and showroom work with frequent phone, computer, and customer interaction; regularly sit, stand, walk, speak, listen, read, type, and use standard office equipment.

· Occasionally enter warehouse, production, or outdoor demonstration areas with noise, dust, moving equipment, uneven surfaces, and changing temperatures.

· Occasionally lift or carry literature, parts, or event materials up to 50 pounds; use team lifting or equipment for heavier items.

· If future travel or demonstrations are assigned, stand for extended periods and work in indoor or outdoor event settings.

· Qualified individuals must be able to perform the essential functions with or without reasonable accommodation.

Equal Employment Opportunity and Accommodation

Wolfe Ridge MFG is an equal opportunity employer. Employment decisions are based on job-related qualifications, skills, performance, and business needs, consistent with applicable law. We do not discriminate on the basis of any status protected by law. Qualified applicants may request a reasonable accommodation during the application process or to perform essential job functions. This posting summarizes the role and is not an employment contract. Duties may change with business needs, and employment is at will to the extent permitted by law.

Pay: $22.00 - $25.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In person