Inside Sales Representative

ABOUT PROTEK

Protek Safety & Controls is a Calgary-based distributor of hazardous location safety and control equipment serving customers across Western Canada. We supply fire and gas detection, flame detection, instrumentation, explosion-proof lighting, heat tracing, heaters and signalling products from manufacturers including Dialight, Sensor Electronics (SEC), Fire & Gas Detection Technologies (FGD), Honeywell, E2S, Federal Signal and Eltherm. Our customers work in oil and gas production, gas processing, power generation, pulp and paper and other heavy industries, and we support them from early project planning through installation, commissioning and ongoing support.

We are growing. We are adding to our sales team, investing in new systems and tools, and expanding our coverage across Western Canada. For people who perform, that growth creates room to take on larger accounts, new territories and more responsibility.

THE ROLE

Protek is hiring an Inside Sales Representative to support our customers and our outside sales team from our Calgary office. You will build quotes for our outside sales representatives, answer customer calls and emails, and enter and expedite orders through to delivery. You are the person who gets the details right, so our customers receive the right product when we said they would.

This is a junior role for someone early in their career. You do not need oil and gas or technical product experience; we will teach you the industry and the products. We are looking for someone who is organized, detail-focused and customer-first, and who likes being the person the team counts on. Experience in customer service, an order desk or inside sales will help you hit the ground running.

WHAT YOU WILL DO

Quote and support sales

▪ Prepare accurate quotations from outside sales requests and customer RFQs, including pricing, lead times and delivery details.

▪ Work with manufacturers to confirm pricing, availability and lead times.

▪ Follow up on open quotes with customers and the outside sales team.

▪ Help the outside sales team with meeting preparation, and literature and sample requests.

Serve our customers

▪ Answer inbound calls and emails, and respond to customer requests quickly and accurately.

▪ Provide customers with order status, pricing and availability updates.

▪ Route technical questions to the right person on the team.

▪ Process returns and resolve order issues through to a clear outcome.

Manage orders

▪ Enter customer purchase orders accurately and check them against the quotation.

▪ Place orders with manufacturers and expedite them to meet promised delivery dates.

▪ Track shipments and keep customers and the outside sales team informed of any changes.

▪ Log every quote, order and customer interaction in Protek's CRM.

▪ Build your product knowledge through training on gas detection, flame detection, instrumentation, lighting and other hazardous location equipment.

WHAT YOU BRING

Required

▪ 0 to 2 years of experience in inside sales, customer service, an order desk or a similar role.

▪ A customer-first attitude and a habit of following through.

▪ Strong attention to detail, especially with pricing, part numbers and order entry.

▪ Strong organizational skills and the ability to manage many quotes and orders at once.

▪ Clear written and verbal communication skills.

▪ The ability to learn quickly and adapt as priorities change.

▪ Proficiency with Microsoft Word, Excel and Outlook.

Assets

▪ Experience at an industrial, electrical or instrumentation distributor or supplier.

▪ Experience with a CRM such as Zoho, Salesforce or HubSpot, or an ERP or order entry system.

▪ Post-secondary education in business or a technical field.

WHAT WE OFFER

▪ Competitive base salary plus bonus.

▪ Full benefits package.

▪ Paid vacation, sick days and personal days.

▪ Hands-on training and mentorship from our inside and outside sales teams.

▪ Room to grow as we expand our sales team and coverage.

▪ A culture of trust, accountability and long-term customer relationships.

▪ Protek-branded apparel provided.

Pay: $40,000.00-$55,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In person