Inside Sales Representative

Job Title:

Inside Sales Representative

Department:

EarthLink Business, Sales

Reports To:

Inside Sales Supervisor

FLSA Status:

Exempt

Position Summary: As an Inside Sales Representative at EarthLink, you will have the opportunity to kick-start your career in sales with a company that has been Certified as a Great Place to Work for six consecutive years. This is an entry-level role designed to give you the training, tools, and support you need to succeed in a growing and dynamic sales environment. You will help grow EarthLink’s business by building relationships with customers, understanding their needs, and offering effective solutions to meet those needs. You will be working with a supportive team and learning the ropes as you gain confidence and expertise in the sales process. As an Inside Sales Representative, you will have some autonomy over your schedule and be responsible for managing client accounts, helping you grow into a key member of the sales team.

Essential Duties and Responsibilities:

• Develop new business relationships through cold calling and networking, ensuring EarthLink’s products meet customer needs.
• Assist customers in identifying their needs and providing tailored solutions, working with your supervisor when needed for guidance.
• Work closely with our team to ensure all customer issues are resolved in a timely manner
• Manage and maintain relationships with existing clients, ensuring they receive top-notch service and renew their contracts.
• Schedule appointments with current and potential clients
• Collaborate with the sales team to identify strategies for improving sales processes and customer satisfaction.
• Participate in sales meetings and training sessions to continuously improve your sales knowledge and skills.
• Track sales progress and meet monthly or quarterly sales targets with support from your team and supervisor.
• Provide other clerical support for our sales team
• Other duties as assigned.

Education/Experience/Qualifications:

• 0-1 year of experience in sales, customer service, or a related field.
• Strong communication skills, both written and verbal, with a focus on customer service and relationship building.
• Ability to learn quickly and adapt to new sales strategies and tools.
• Comfortable working in a fast-paced environment with a willingness to meet set targets and goals.
• Organized and able to manage time effectively.
• Proficient in Microsoft Office, especially Excel, and willing to learn sales tools and CRM software.
• Ability to pass a pre-employment background check and drug screening.

Supervisory Responsibilities: None

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and routinely uses standard office equipment such as computers and phones.

This is not a remote position and requires the successful candidate to commute to our facility for work.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.