Inside Sales Representative

Job Summary

We are seeking an energetic and motivated Inside Sales Representative to join our dynamic sales team. In this role, you will support an Outside Sales Representative with online stores, client communication and other tasks that help close deals and maintain client relationships. Inside Sales is also responsible for maintaining house accounts that are not assigned to an Outside Sales Representative. Your enthusiasm, communication skills, and technical proficiency will help drive sales growth and enhance client satisfaction. This paid position offers an exciting opportunity to develop your sales expertise while contributing to a vibrant team environment.

Accountabilities:

• Process sales orders in a timely and accurate manner
• Effectively communicate with customers to ensure customer satisfaction.
• Effectively communicate with related departments
• Proactively identify and communicate issues and/or solutions
• Follow company processes and procedures to ensure company efficiency
• Uphold company culture (Love, Joy, Impact, Servant Leadership)

Responsibilities:

• Communicating with customers to understand their needs and requirements and identify sales opportunities within a timely manner
• Answering customers’ questions, resolving their concerns and providing additional information via calls and emails within a timely manner
• Explaining and demonstrating the functions and features of products and services
• Provide quotes for pricing and delivery, check stock availability, and ensure orders are processed accurately
• Researching for new leads
• Keeping up to date with product and service information and competitor offers
• Openly communicate with outside sales about customer needs and schedules
• Manage samples: make sure samples are returned within 10 days from customers and within 30 days to suppliers. Complete appropriate paperwork

Required Education / Experience

• High school diploma (Required)
• 2 year of sales or sales support experience (Preferred)

Required Skills & Behaviors

• The ability to learn and effectively utilize sales and other office technology (CRM, Google Suite), Hub Spot, Printavo
• Excellent verbal and written communication skills
• Able to multitask, prioritize, and manage time efficiently
• Highly organized
• Self-motivated and self-directed
• Ability to work as an active member of a team

Organizational Relationships

• Reports to: Inside Operations Manager
• Direct Reports: None
• Works Closely With: Outside Sales, Screen Print Manager, Embroidery Manager, Fulfillment, Webstore Design Team

Travel Requirements

• No travel is required for this role.

Physical Requirements

• Long periods of sitting and looking at a computer screen.
• Lifting up to 50lbs to help with customer pick-up orders.

Position Requirements

• This is a full time (in seat) position.

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Work Location: In person