Inside Sales Representative

Inside Sales Representative

Location: Schenectady, NY

Schedule: M-F; On Site

About the Company

Our client is in the industrial manufacturing sector, serving customers across a variety of industries. This small company values responsive service, practical solutions, and strong customer relationships.

Position Summary

The Inside Sales Representative supports customers and field sales by managing quotes, orders, follow-up, and daily communication. This role helps ensure customers receive timely, accurate, and professional service while contributing to sales growth and lasting relationships.

Strong organization, attention to detail, and a customer-first mindset are essential. The position also includes purchasing parts and materials and requires flexibility and a willingness to assist where needed.

Key Responsibilities

• Prepare and manage customer quotes, orders, and follow-ups accurately and promptly

• Serve as a primary contact for customers by phone and email

• Support field sales representatives with pricing, product information, order status, and customer communication

• Proactively follow up on open quotes, backorders, and customer requests

• Maintain accurate customer and order information in company systems

• Purchase parts and materials as needed

• Coordinate with purchasing, warehouse, and operations to support smooth order fulfillment

• Identify opportunities to add value through product knowledge and thoughtful communication

• Suggest improvements to processes, customer experience, and internal communication

Professional Expectations

• Demonstrate professionalism, accountability, and respect for others

• Communicate clearly, honestly, and constructively with customers and teammates

• Take ownership of work and follow through on commitments

• Contribute to a positive, collaborative working environment

• Support the overall success of the company, including assisting with tasks outside the formal job description

Qualifications & Skills

• Previous inside sales or customer service experience in a B2B or industrial environment preferred

• Strong written and verbal communication skills

• High attention to detail and strong organizational skills

• Ability to manage multiple priorities in a fast-paced environment

• Comfortable using ERP systems, CRM tools, and Microsoft Office

• Positive attitude, willingness to learn, and a team-oriented mindset

What the Company Offers

• A close-knit, supportive team environment

• Competitive compensation based on experience, along with insurance and a 401(k)-retirement plan

• Opportunity to grow with a company that values initiative, accountability, and meaningful contribution

• A hands-on role with direct impact on customers, daily operations, and company performance

• A culture that encourages professionalism, collaboration, and continuous improvement

Interested? Apply Today!