Inside Sales Representative

The Inside Sales Representatives is responsible for placing outbound calls to our customers' professional dental offices to promote and participate in product campaigns to increase sales of our products. Answer customers’ incoming calls and resolve issues to customers’ satisfaction. Handles calls requiring technical expertise in the use of GCA’s dental materials, providing product knowledge that can be critical for offering quick and accurate assistance to customers. Possess a strong command of the company's Customer Service policies.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Promotes sales of GC products to major accounts, maintaining existing accounts and developing new business.
• Call current end users of our products and promote sales of our products.
• Respond to technical questions from dental professionals
• Meet agreed upon sales outbound call targets/quotas
• Enter sales orders and communicate with dealers
• Populate CRM database with current and updated contact information and contact activities.
• Coordinate activities with Sales and Marketing teams when contacting customers
• Back-up customer service where required.
• Attend Off site convention/sales meetings where required
• Provide information on general chemistry of products
• Initiate MDR (Medical Device Record) action as needed
• Prepare product presentations and provide training as needed
• Participates in TQM activities.
• Uphold the principles and practices of the GQM business management system, including QC Thinking, Kaizen Innovation, and the corporate philosophy of GC no Kokoro.
• Participate in regulatory compliance activities related to the job function, including quality audits, adverse event reporting for company products, and adherence to Good Documentation Practices for reporting and record keeping.
• Perform other duties as may be assigned.

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• An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent

Experience and/or Training

• 1-3 years hands-on experience in a dental office as dental assistant, dental hygiene or equivalent
• Prior experience in inside sales or other sales position
• Experience meeting sales goals/quotas, prospecting, negotiating, technical understanding, building relationships, closing.
• Excellent verbal communication skills (diction, clarity, pronunciation, grammar)
• Strong leadership skills and the ability to take initiative
• Good interpersonal and negotiation skills
• Basic computer skills required
• Working knowledge of Microsoft Office products (Word, Excel, and Outlook) required
• Use of copy machine, fax machine, and other general office equipment required

PREFERRED QUALIFICATIONS:

• College degree or technical training a plus
• Multi-lingual, especially Spanish, a plus
• Knowledge of SAP modules a plus
• Previous experience with CRM systems a plus

PHYSICAL AND MENTAL DEMANDS:

• Continuously requires vision, hearing, twisting, and talking. Frequently requires sitting, standing, walking, hands to finger, and fine dexterity. Occasionally requires lifting (up to 20 lbs.), carrying, reaching, kneeling, pushing/pulling, bending, and crouching.
• The employee uses a computer/laptop, telephone, copier and other office equipment as needed to perform duties.
• The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

WORKING ENVIRONMENT:
The incumbent typically works in an office environment as a primary work location. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday.
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The work environment characteristics described here

Job Type: Full-time

Pay: $25.00 - $30.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Experience:

• Sales Lead Generators & Telemarketers: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person