Inside Sales Representative

Job Title: Inside Sales Representative

Department: Sales & Operations

Location: Geneva, IL (100% On-Site / Corporate Office)

Reports To: Operations Manager

Benefits: Available after introductory employment period

Job Highlights

Qualifications

• Experience Required: 2–5 years of inside sales, account support, or customer service experience specifically within an industrial fastener, cold-formed components, or precision manufacturing environment.
• Technical Skills: Proven ability to read customer drawings, interpret engineering specifications, and understand pricing, margins, and profitability.
• Software: Highly proficient with Microsoft Excel (data tracking/formulas), Word, Outlook, and experience utilizing ERP manufacturing software or CRM systems.
• Traits: Exceptionally organized, detail-oriented, dependable, and comfortable multitasking in a fast-paced production office environment.
• Collaboration: Ability to work on-site in Geneva, IL, collaborating daily with cross-functional internal teams such as production, purchasing, and logistics.

Benefits

• Pay: $50,000.00 - $60,000.00 per year
• Medical: 80% Paid Medical insurance.
• Dental: Dental insurance available.
• Retirement: 401K plan.
• Company paid Insurance: Life Insurance, Short-Term and Long-Term Disability coverage, and Vision Insurance.
• Paid Time Off: Paid vacation and paid sick time.
• Holidays: Paid holidays.

Responsibilities

• Fastener Quoting & Inquiries: Respond promptly to inbound customer inquiries, review RFQs for industrial fasteners/components, and prepare accurate, competitive sales quotations.
• Order Processing & Entry: Enter customer orders with high attention to technical detail, ensuring exact part numbers, materials, and tolerances match specifications.
• Cross-Functional Coordination: Collaborate directly with Engineering to verify custom specifications and coordinate with Purchasing and Production to ensure raw material availability and reliable delivery timelines.
• Account Relationship Management: Serve as the primary dedicated, desk-based point of contact for established accounts, systematically following up on outstanding quotes and resolving service issues.
• Data Integrity: Maintain pristine customer profiles, update sales activity pipelines, and manage historical part tracking within the company database.

Job Description

Position Summary

We are seeking a motivated, detail-oriented, and customer-focused Inside Sales Representative to join our production office team in Geneva, IL. This is on-site role tailored for a professional who understands the industrial fastener and manufacturing landscape.

As the primary hub for customer interaction, you will be responsible for managing the full internal sales lifecycle—processing technically precise quotes, entering complex orders, and maintaining excellent long-term relationships with our B2B accounts. The ideal candidate will possess a strong foundational knowledge of industrial hardware and manufacturing processes, enabling them to bridge the gap seamlessly between our clients and our production floor.

Core Responsibilities

• Inbound Sales & Technical Support: Handle incoming phone calls and emails from manufacturing clients, interpret their fastener/hardware needs, and provide prompt, professional support.
• Quoting & Margin Integrity: Analyze client requirements against standard pricing models, calculate appropriate margins, and issue accurate sales quotations while keeping company profit objectives in focus.
• Internal Facility Teamwork: Work daily alongside our internal operations, purchasing, and production teams to track production schedules, double-check part specs, and guarantee on-time product shipments.
• Problem Resolution: Proactively track delayed orders, communicate transparent updates to clients, and handle logistics or billing discrepancies with a customer-first mindset.

Qualifications

• Strong experience handling industrial fasteners, rivets, cold-formed components, or related industrial hardware is highly preferred.
• Ability to read and interpret basic engineering blueprints, technical drawings, or manufacturing specifications.
• Excellent verbal, written, and interpersonal communication skills.
• High proficiency with the Microsoft Office suite (specifically strong Excel skills for compiling and tracking order data).
• Excellent time-management skills with a proven track record of managing high-volume paperwork and order entry accurately.

Work Location: In person (Geneva, IL)

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Vision insurance

Work Location: In person