Inside Sales Representative

Organization and Background: Established in 1996, Esri India Technologies Pvt. Ltd. (Esri India), the market leader in geographic information system (GIS) software, location intelligence, and mapping solutions in India, helps customers unlock the maximum potential of their data to improve operational and business decisions. It has delivered pioneering enterprise GIS technology, powered by ArcGIS, to more than 6,500 organizations in government, private, academia, and non-profit sectors. The company also offers Indo ArcGIS, a unique GIS technology, solution products, and data offering suited for government organizations.

Esri India collaborates with a rich ecosystem of partner organizations to deliver GIS and location intelligence-based solutions. Headquartered in Noida (Delhi NCR), the company serves close to 1.5 million users nationwide and is distinguished by a diverse workforce, with women comprising more than 40% of its employees.

Website:

www.esri.in

Role Overview:

As an Inside Sales Representative, you will play a crucial role in driving revenue growth by proactively engaging with potential customers, understanding their needs, and effectively promoting our products or services. This position requires a dynamic, motivated individual with excellent communication and sales skills, capable of building strong relationships and achieving sales targets.

Roles & responsibilities:

Prospecting and Lead Generation:

• Identify and target potential customers through various channels, including cold calling, email, LinkedIn and other mediums.
• Qualify all leads to ensure they meet the criteria for potential business opportunities.
• Collaborate with sales, pre-sales & marketing teams to follow up on inbound & outbound leads.

Customer Engagement:

• Conduct outbound sales calls to prospective clients to generate leads and schedule appointments for the sales team.
• Develop and maintain a thorough understanding of our products/services and their benefits to effectively communicate with potential customers.
• Clearly articulate the value proposition of products or services to potential customers.
• Qualify leads and identify customer needs through effective questioning and listening techniques.
• Build and maintain relationships with prospects and existing clients to encourage repeat business.
• Follow up on leads generated through marketing campaigns and referrals.

CRM Management:

• Keep accurate and up-to-date records of customer interactions using the CRM system.
• Monitor and manage sales pipelines to prioritize and track opportunities.
• Provide regular reports on sales activities, progress, and forecasts.

Collaboration:

• Collaborate with the industry marketing managers to align sales efforts with marketing campaigns.
• Work closely with other departments, such as pre-sales, customer support and product development, to address customer needs effectively.
• Ensure a smooth transition of leads to the sales team.

Desired skillset:

• Stay informed about industry trends, competitor activities, and market conditions.
• Continuously enhance product knowledge and sales skills through training and self-directed learning.
• Proven experience in inside sales or a similar role.
• Excellent communication and interpersonal skills.
• Goal-oriented and self-motivated.
• Familiarity with CRM software.
• Ability to thrive in a fast-paced, dynamic environment.
• Experience selling Enterprise Technical, SaaS solutions in Manufacturing, Retail, BFSI spaces etc.

Non-negotiable skills:

• Prior experience in lead generation & relationship building is must.
• Ability to thrive in a fast-paced, dynamic environment.

Good to have skills:

• Knowledge of GIS and Esri Technology.