Inside Sales Representative

Company Overview

POWER SYSTEMS INC OF FLORIDA (PSIF) is a designer, manufacturer, and distributor of fluid power systems for the Industrial, Space, and Entertainment industries. Our mission is to provide high-quality hydraulic and pneumatic systems and components to meet the diverse needs of our customers throughout the Southeast.

Summary

We are seeking a Technical Support/Customer Service Representative to support our customers and outside sales team by providing product expertise, application guidance, and responsive customer service. This role focuses on understanding customer needs, recommending appropriate solutions, and supporting the quoting and order process from initial inquiry through fulfillment.

This position is ideal for someone with strong technical aptitude who enjoys problem-solving and collaborating directly with customers and internal teams. This is a high-profile role within our company, providing broad exposure, foundational skills, and the opportunity to advance into more senior positions.

Responsibilities

• Serve as a point of contact for customer inquiries, including product selection, technical questions, and order support
• Review customer requirements and recommend appropriate products or solutions based on application needs
• Assist outside sales team with quotes, order processing, and technical support
• Interpret specifications, drawings, and part requirements to ensure accurate product selection
• Cross-reference components between manufacturers and identify equivalent or alternative solutions
• Support troubleshooting efforts by collaborating with customers and vendors to resolve product or application issues
• Coordinate with internal teams (purchasing, engineering, production) to ensure timely and accurate order fulfillment
• Maintain accurate records in ERP system, including quotes, orders, and customer interactions
• Assist in identifying opportunities for value-added solutions or system improvements

Qualifications

• Strong mechanical aptitude: experience with hydraulic, pneumatic, or motion control systems preferred
• Previous experience in inside sales, customer service, or technical support role preferred
• Ability to read and interpret technical drawings, specifications, and part data
• Strong critical thinking skills and attention to detail
• Effective communication skills, both with customers and internal teams
• Comfortable working in an ERP system and managing multiple priorities
• Team-oriented with a proactive approach to supporting others

Key Attributes for Success

• Customer-focused mindset with a sense of urgency
• Strong organizational skills and ability to manage workload
• Willingness to learn and grow technical knowledge
• Ability to bridge the gap between technical requirements and customer needs

Benefits & Perks

At PSIF, we don't just work here - we own it! As an ESOP (Employee Stock Ownership Plan) company, our employees are shareholders who directly benefit from the success we create together. Join us and build both your career and your ownership future. We also offer other benefits as part of our comprehensive benefits package which include:

• Competitive Health, Dental and Vision with HSA options
• 401 (K) with Company Contributions
• Employee Stock Ownership
• Paid Company Holidays
• Sick Time
• Vacation Time
• A Supportive Culture
• Career Growth and Advancement Potential

If you are ready to take the next step in your career and make a significant impact at PSIF, we invite you to apply today!

Pay: $23.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person