Inside Sales Representative

Empower Rental Group is hiring an Inside Sales Representative in Forth Worth, TX!

Empower Rental Group is a family of local equipment rental providers across the Southeastern US. We began with 3 locations in 2021 with the goal of making a difference in the equipment rental industry by doing things differently. We now have over 36 locations, and we are adding an Inside Sales Representative to our team at the Fort Worth branch location!

Company Benefits:

• 401(k) with Company match
• Weekly Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Employer-paid basic life insurance with a "buy-up" option
• Employee Assistance Program (EAP)
• Employer-paid STD Disability Benefit
• Voluntary Life, Accident, and LTD Disability benefit options
• Paid Parental leave
• Paid time off and Holiday Pay
• Employee Referral program
• Retirement plan
• Employee Sharing Program

Overview

Join our dynamic team as an Inside Sales Representative and become a vital part of our customer engagement and revenue growth initiatives! In this energetic role, you will leverage your excellent communication skills and technical proficiency to connect with customers, understand their needs, and deliver tailored solutions. Your proactive approach will help foster strong customer relationships, drive sales, and ensure exceptional customer support. This paid position offers a vibrant environment where your inside sales expertise will shine, contributing to our mission of delivering outstanding service and value.

The Inside Sales Representative supports the operations of branches by working with customers, vendors, and branch employees to provide operational services. The Inside Sales Representative supports sales as needed and completes outbound sales calls. The Inside Sales Representative is a true multi-tasker who works in many facets while completing operational tasks and providing customer service to internal and external customers. They work cooperatively with the other members of the team to ensure orders are placed correctly and the customer gets exactly what they need. This position requires a customer service attitude for both internal and external customers.

Responsibilities include, but are not limited to:

• Answer operational branch calls assisting and taking ownership of all customer needs.
• Provide exceptional customer service by answering inquiries, resolving issues promptly, and maintaining positive client interactions.
• Assist customers with pick-ups and deliveries. Assist walk-in customers (if applicable) with pick-ups and deliveries.
• Complete outbound sales calls daily per assigned quota.
• Notates all calls in the rental system via electronic call logs.
• Routes trucks and has consistent driver communication. Schedules drivers.
• Schedules truck maintenance.
• Complete call-off number recordings and communicate to customers.
• Complete contract closeouts and rental periods invoicing.
• Complete cycle invoice accuracy.
• Complete fuel inventory on site/ordering.
• Engage with clients via outbound calls to promote products and services, identify needs, and close sales opportunities.
• Utilize Microsoft Office tools to document customer details, update records, and manage sales pipelines efficiently.
• Support customer services by assisting with order processing, payment handling, and follow-up communications.
• Write Purchase Orders.
• Work with the Shop Foreman or rental shop on equipment assigning to orders.
• Complete truck PPE inventory.
• Assist outside sales representatives.
• Assist with project execution tasks such as answering questions around administration, delivery or invoicing.
• Handles customers’ inquiries/requests in a timely manner.
• Communicates frequently with the customer.
• Maintains a safe work environment.
• Performs other related duties as assigned.

Qualifications:

• Proven experience in outbound sales roles, demonstrating excellent phone communication skills.
• Highly motivated operational professional that can operate within guidelines assigned.
• High energy with a customer service attitude is a must.
• Strong organizational skills with the ability to multitask efficiently in a fast-paced setting with shifting priorities.
• Possess decision-making, problem-solving, and creative thinking skills.
• Detail orientation and accuracy must be top-notch.
• Ability to manage various tasks simultaneously.
• Proficiency in Microsoft Office applications such as Word, Excel, and Outlook; technical proficiency is essential.
• Exceptional writing skills for clear documentation and professional customer communication.
• Excellent time management skills.
• Previous experience in customer support or customer service roles that involve problem-solving and relationship management.

Embark on a rewarding career where your enthusiasm for sales and dedication to customer satisfaction make a real difference! We’re committed to providing a supportive environment that nurtures your growth while delivering top-tier service to our customers.

Empower Rental Group is an Equal Opportunity Employer

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: In person