Inside Sales Representative

Shepherd Communication & Security is seeking an Inside Account Executive to join our team of smart, innovative, and entrepreneurial professionals dedicated to protecting our customers’ most important assets. Our culture values individual empowerment, collaboration, and a deep commitment to customer success.

Shepherd delivers integrated, advanced technology‑based security solutions — including intelligent security cameras, access control, fire and intrusion alarms, and structured network wiring — all deployed flexibly from on-premises systems to cloud‑based platforms.

Our company is growing rapidly because we are redefining how organizations protect their people, property, and operations. From mobile‑first access control to intelligent camera systems powered by analytics and artificial intelligence, our solutions help customers modernize their security posture and operate with greater confidence.

Our customer base spans property management, construction, telecommunications, retail, education, financial services, government, and hospitality — organizations that rely on Shepherd to safeguard their facilities and support their long‑term operational resilience.

Position Overview

We’re ready to invest in our next high‑achieving sales professional — someone with a genuine passion for the customer and a drive to help us reach breakout growth. Shepherd is looking for a highly self‑motivated, organized, and team‑oriented individual who thrives in a fast‑moving environment and wants to build a meaningful career in a company that values excellence.

In this role, you will begin your career at Shepherd by supporting our sales team across prospecting, account management, and customer engagement. Your days will move quickly as you work directly with customers and prospects to develop quotes and proposals, participate in site surveys, coordinate with our operations and engineering teams on project planning, and gain hands‑on experience with every stage of the sales process.

This is a role designed for growth. Shepherd is prepared to invest in you — providing the platform, mentorship, and tools you need to accelerate your development and take the next step in your professional journey. If you’re driven, customer‑focused, and excited to contribute to a winning team, we want to meet you.

Responsibilities

• Support the prospecting efforts of our sales team by leveraging business databases, social media platforms, supplier relationships, and community partnerships.
• Build rapport and long‑term connections with customers, suppliers, and partners to strengthen Shepherd’s market presence.
• Assist sales team members in developing customer presentations, proposals, and price quotes that reflect Shepherd’s value and technical capabilities.
• Efficiently track and manage the team’s opportunity pipeline, revenue forecasts, and open quoting activity to ensure accurate visibility and timely follow‑up.
• Develop conversational mastery of Shepherd’s technology solutions, including intelligent cameras, access control, fire systems, intrusion alarms, and cloud‑based platforms.

Qualifications/Experience

• Bachelor’s Degree (or equivalent), preferably with an emphasis in Marketing or Sales.
• Strong research and relationship-building skills with a proactive, customer-focused mindset.
• Ability to quickly learn new technologies and work confidently with cloud-based sales tool platforms.
• Excellent written and verbal communication skills, along with strong interpersonal and time‑management abilities.
• Solid negotiation, conflict resolution, and people management skills.
• Must possess a valid driver's license and be able to travel locally as needed.

Working at Shepherd Communications & Security

Founded in 2007 and headquartered in Upstate New York, Shepherd Communication & Security delivers advanced electronic and specialty security solutions that help organizations protect their most important assets. Our team of seasoned engineers, technicians, and inspectors guide customers in selecting the right technologies across Intrusion Detection, Video Surveillance, Fire Alarm, Access Control, Structured Wiring, and Low‑Voltage Specialty Cabling.

We take pride in adhering to industry‑recognized installation standards from NFPA, UL, and NEC, and we only deploy systems that meet current Local, State, and Federal codes. Quality, compliance, and craftsmanship are core to who we are.

Shepherd recruits and retains highly qualified, motivated professionals, and we foster an environment where people can perform at their best and be rewarded for their success. We offer a comprehensive benefits package including health, dental, vision, and life insurance; flexible spending accounts; 401(k); long‑term disability; employee assistance programs; paid holidays and vacation; and a variety of supplemental voluntary benefits.

Thank you for your interest in Shepherd Communication & Security. If this opportunity excites you, we encourage you to apply — even if you don’t meet every qualification. We understand that no candidate is perfect, and we welcome the chance to get to know you.

Shepherd Communication & Security is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.