Inside Sales Representative

Company Description PUI (Projections Unlimited, Inc.) is a global partner and authorized distributor of electronic components, serving a wide range of industries and customers. The company focuses on delivering impeccable service through custom-tailored stocking and delivery programs designed to meet individual client needs. PUI emphasizes strong technical expertise and a commitment to moral and ethical principles in relationships with customers and suppliers. The organization strives to create a fulfilling, enjoyable work environment for all team members. Applicants can learn more about PUI’s offerings by visiting www.shoppui.com.

Role Description The Inside Sales Representative is a full-time position based out of our headquarters in Santa Ana California. This role is responsible for managing inbound and outbound sales activities, including qualifying leads, preparing quotes, and following up to close opportunities. The Inside Sales Representative in conjunction with a Field Sales teammate will build and maintain strong customer relationships, respond to inquiries, provide product and technical information, and ensure timely order processing. Day-to-day tasks include collaborating with account managers and purchasing, updating CRM records, monitoring order status, and supporting customer satisfaction initiatives. The role requires consistent communication via phone, email, and online tools, as well as coordination with internal teams to meet sales goals and service standards.

Qualifications

• Demonstrated Inside Sales experience, including handling inquiries, preparing quotes, and closing orders.
• Strong Customer Service and Customer Satisfaction focus, with the ability to respond promptly and professionally to customer needs.
• Account Management skills, including maintaining ongoing relationships, managing order pipelines, and tracking customer activity.
• Excellent verbal and written communication skills and confident phone/email etiquette.
• Strong attention to detail, organizational skills, and comfort working with technical product information; experience in electronic components or related industries is a plus.
• College coursework or degree in business, sales, or a related field is preferred.