Inside Sales Representative

POSITION SUMMARY

WireCrafters is seeking a motivated, detail-oriented Inside Sales Representative to support our national dealer network, OEM/integrator customers, and regional sales team. This position plays a key role in delivering exceptional customer service, preparing accurate quotations, processing orders, and supporting the overall sales process.

The ideal candidate is a strong communicator who enjoys building customer relationships, solving problems, and working in a fast-paced, team-oriented environment. This individual will serve as a primary point of contact for customers and outside sales representatives, ensuring timely responses to inquiries, accurate information, and a positive customer experience.

Success in this role requires strong organizational skills, attention to detail, a customer-first attitude, and the ability to manage multiple priorities while maintaining WireCrafters' commitment to legendary customer service.

KEY RESPONSIBILITIES

Customer Service & Sales Support

• Serve as a primary point of contact for customers, distributors, and regional sales representatives via phone and email.
• Respond promptly and professionally to customer inquiries regarding products, pricing, availability, lead times, and order status.
• Build and maintain strong relationships with customers and dealer partners through responsive communication and reliable follow-through.
• Support the outside sales team with customer requests, product information, quotations, and order-related questions.
• Identify opportunities to recommend additional products or solutions that meet customer needs.

Quotations & Order Processing

• Prepare, review, and revise customer quotations using company quoting systems and established pricing guidelines.
• Review incoming requests for accuracy and completeness, obtaining additional information when necessary.
• Enter and process customer orders accurately and efficiently through the company's ERP system.
• Verify product selections, quantities, pricing, shipping information, and other order details.
• Communicate quotation updates, order changes, and delivery expectations to customers and internal departments.
• Follow up on outstanding quotations and customer inquiries to support sales opportunities.

Internal Coordination & Communication

• Work closely with regional sales representatives, engineering, production, and other internal departments to meet customer needs.
• Coordinate with engineering or other technical resources when specialized product knowledge or custom application assistance is required.
• Assist in resolving customer concerns, order discrepancies, and other issues in a timely and professional manner.
• Maintain accurate customer records, quotation information, and order documentation.
• Develop and maintain a working knowledge of WireCrafters' products, applications, and sales processes.
• Contribute to departmental goals for responsiveness, quotation turnaround, order accuracy, and customer satisfaction.

WORKING CONDITIONS

• Office setting with low to moderate noise due to computers, printers, and people moving about.
• 8-hour workdays, 5 days per week (Monday – Friday). Occasional overtime may be required.
• Work independently and collaboratively with other team members.
• Fast-paced environment with daily productivity expectations and customer service goals.

PHYSICAL DEMANDS

• Ability to stand, walk, or sit for extended periods.
• Occasional bending.
• Occasional lifting, maximum weight of 25 pounds.

MACHINES, TOOLS & EQUIPMENT

• Computers, copiers, and printers
• Calculator
• Telephone and standard office equipment
• Company quoting and ERP software

Requirements

REQUIRED QUALIFICATIONS

• High school diploma or GED.
• Strong customer service skills with a professional, positive, and solutions-oriented attitude.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Basic math skills with the ability to accurately calculate quantities, pricing, and discounts.
• Proficiency with computers and common business applications, including Microsoft Excel, Microsoft Word and email.
• Ability to learn new products, software systems, and company processes.
• Willingness to work collaboratively with internal teams and outside sales representatives.

PREFERRED QUALIFICATIONS

• Previous experience in inside sales, customer service, sales support, or order entry.
• Experience working in a manufacturing, distribution, or business-to-business (B2B) sales environment.
• Familiarity with ERP systems, quoting software, or customer relationship management (CRM) systems.
• Experience supporting outside sales representatives or distributor networks.
• Associate degree or higher in business, sales, marketing, or a related field.
• General familiarity with industrial products, material handling equipment, or manufacturing environments is a plus.