Inside Sales Representative

GOLDEN EAGLE DISTRIBUTION

Job Description – Inside Sales Representative

Location: 1133 N Ridge Ave, Lombard, IL 60148

Position: Inside Sales Representative

Employment Type: Full-Time

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Compensation: Competitive Base Salary + Performance-Based Commission Plan

Reports To: Sales Manager

Position Overview

Golden Eagle Distribution is seeking a highly motivated, results-driven Inside Sales Representative to join our growing sales team. This individual will be responsible for managing and growing existing customer relationships, generating additional revenue, reactivating inactive accounts, and identifying new business opportunities.

The ideal candidate is an outgoing, competitive, and customer-focused sales professional who thrives in a fast-paced wholesale distribution environment. This position requires excellent communication skills, strong business acumen, and the ability to build lasting relationships while consistently achieving sales goals.

Our customer base includes convenience stores, gas stations, grocery stores, liquor stores, smoke and vape shops, and other retail businesses.

The Inside Sales Representative will receive a competitive base salary along with a performance-based compensation plan designed to reward sales growth, productivity, and overall performance.

Key Responsibilities

Sales Growth & Revenue Generation

• Meet or exceed established monthly, quarterly, and annual sales revenue targets.
• Proactively contact existing customers to generate repeat business and increase order frequency.
• Identify opportunities to increase average order values through upselling and cross-selling.
• Promote a diverse range of products to maximize sales opportunities across multiple categories.
• Introduce new products, promotions, and special pricing opportunities to customers.
• Identify and pursue opportunities to expand the company's customer base.
• Reactivate dormant or inactive accounts through consistent outreach and relationship building.
• Maintain a strong sales pipeline and organized follow-up schedule.

Customer Relationship Management

• Develop and maintain strong, long-term relationships with assigned customer accounts.
• Serve as a primary point of contact for customers regarding orders, product availability, pricing, and promotions.
• Understand individual customer needs and recommend products that help improve their business.
• Provide exceptional customer service while maintaining a professional and positive attitude.
• Proactively address customer concerns and coordinate with appropriate departments to resolve issues.
• Maintain consistent communication with customers to encourage loyalty and repeat purchases.

Order Management & Sales Operations

• Accurately enter, process, and monitor customer orders using company sales software.
• Verify product availability, pricing, and order details before submission.
• Coordinate with warehouse, purchasing, logistics, and customer service teams to ensure accurate and timely order fulfillment.
• Communicate product shortages, substitutions, and delivery updates to customers when necessary.
• Follow established company procedures regarding customer payment terms, credit approvals, and account compliance.
• Assist customers with product recommendations and alternative purchasing options when necessary.

Account Development & Business Retention

• Review assigned customer accounts to identify declining sales, reduced purchasing frequency, and opportunities for growth.
• Develop strategies to improve customer retention and increase purchasing activity.
• Contact customers who have not placed orders within established timeframes.
• Identify opportunities to introduce customers to additional product categories.
• Work closely with outside sales representatives and management to support customer acquisition and account development.
• Maintain accurate customer information, sales activity records, and follow-up notes.

Sales Performance & Accountability

• Consistently achieve established individual sales goals and performance expectations.
• Track sales activity, customer contacts, account growth, and revenue performance.
• Maintain accurate and organized records using company software, spreadsheets, and other sales tracking tools.
• Participate in sales meetings, training sessions, and performance reviews.
• Monitor individual sales performance and identify opportunities for improvement.
• Follow company pricing guidelines and protect established profit margins.
• Support management initiatives designed to improve sales productivity and overall profitability.

Qualifications & Requirements

Required Qualifications

• Previous experience in inside sales, account management, customer service, or a related sales position.
• Strong communication, interpersonal, and relationship-building skills.
• Proven ability to work toward sales targets and performance goals.
• Highly motivated, self-disciplined, and comfortable making frequent outbound sales calls.
• Strong organizational skills with the ability to manage multiple customer accounts and priorities.
• Ability to identify customer needs and confidently recommend products.
• Proficiency with computers, Microsoft Excel, Google Sheets, and general business software.
• Ability to work independently while contributing to a team-oriented environment.
• Professional attitude, strong work ethic, and a commitment to customer satisfaction.

Preferred Qualifications

• Experience in wholesale distribution, convenience store supply, tobacco, vape, grocery, or consumer packaged goods industries.
• Existing knowledge of convenience stores, gas stations, liquor stores, smoke shops, and other independent retailers.
• Experience managing a high-volume customer account portfolio.
• Familiarity with inventory management systems, order processing software, or CRM platforms.
• Demonstrated success in upselling, cross-selling, and growing existing accounts.
• Bilingual or multilingual abilities are a strong plus, particularly fluency in Urdu, Arabic, or Spanish.

Compensation & Benefits

Golden Eagle Distribution offers a competitive compensation package designed to reward motivated sales professionals.

Base Salary

• Competitive annual base salary based on qualifications and experience.

Performance-Based Compensation

• Opportunity to earn additional compensation through a structured sales incentive plan.
• Incentives based on established sales goals, revenue growth, product category performance, and other measurable sales objectives.
• Compensation opportunities for individuals who consistently exceed established performance expectations.
• Specific commission rates, eligibility requirements, and payout schedules will be outlined in a separate written compensation agreement.

Additional Benefits

• Opportunity for professional growth and advancement within the company.
• Supportive, team-oriented work environment.
• Ongoing product knowledge and sales training.
• Additional employee benefits in accordance with company policies and eligibility requirements.

Ideal Candidate Profile

We are looking for someone who is not simply an order taker, but a proactive sales professional who actively drives business growth.

The ideal candidate will:

• Have a competitive mindset and a strong desire to succeed.
• Be comfortable making outbound calls throughout the day.
• Take ownership of assigned accounts and consistently look for ways to increase sales.
• Build relationships that create long-term customer loyalty.
• Understand the importance of selling profitably, not just generating revenue.
• Demonstrate urgency, accountability, and strong follow-through.
• Be motivated by the opportunity to increase earnings through performance.
• Thrive in a fast-paced environment where results and customer satisfaction matter.

Equal Employment Opportunity

Golden Eagle Distribution is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law.

About Golden Eagle Distribution

Golden Eagle Distribution is a wholesale distributor based in Lombard, Illinois, serving retailers and businesses across multiple product categories. We are committed to providing competitive pricing, a diverse product selection, and exceptional customer service.

We are looking for dedicated sales professionals who want to grow with our company and contribute to our continued success.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• On-the-job training
• Paid time off
• Professional development assistance

Work Location: In person