Inside Sales Representative

Job Summary

The primary responsibility of our Inside Sales Representative is to profitably grow the Company’s residential business within our service area. This business unit includes residential municipal solid waste (trash), recycling, and organic waste collection and disposal services. This is a Hunter vs. a Farmer role, requiring someone with an aggressive and determined personality to grow our residential business. This is not a telemarketing position, and we do not believe that solutions are a one-size-fits-all.

Primary Job Duties

• Sales Activity: Including identifying leads, preparing price quotations, managing Sales Stryke funnel, fostering leads Customer Experience Representatives identify as prospects, answering new start customer inquiries via phone/email, and selling new, profitable services to customers.
• Pricing and Retention Activity: Assesses competitors by analyzing and summarizing competitor pricing, information, trends, and identifying sales opportunities.
• Customer Onboarding: Input all new starts and prospects into Tower, provide new customers with Welcome packet, schedule container delivery, and ensure a smooth transition to becoming a Walters customer
• Relationship Management: Respond to emails/calls for residential new starts, identify and communicate solutions for customers with the goal of achieving customer satisfaction and long-term customer relationship and community involvement networking.
• Collaboration with Other Departments: Work closely with other departments, such as operations and marketing, to align strategies and achieve overall company goals.
• Other duties as assigned

Education and Experience:

• Politeness, confidence, tact, patience, and diplomacy while dealing with complex problems.
• 2 Years’ experience in a customer-facing role such as sales/account management and/or customer service.
• Motivational, listening, and problem-solving skills.
• Ability to overcome objections and influence decisions through persuasion.
• Ability to produce creative ideas to exceed customer service standards.
• Ability to adhere to tight customer-related deadlines.
• Proficiency in Microsoft Office Suite.
• Trustworthy and always maintains the highest level of confidentiality.
• High energy, friendly and engaging.
• Proven ability to achieve sales goals.
• Self-starter that can work independently or as part of a team.
• High School Diploma or GED Equivalent
• Legally Authorized to work in the United States.

Inside Sales Qualifications / Skills:

• Meeting sales goals
• Closing skills
• Prospecting skills
• Technical understanding
• Building relationships
• People skills
• Data entry skills
• Customer focus
• Professionalism
• Motivation for sales

Physical Requirements:

• Employees operate standard office equipment including telephone, headset, computer, computer monitors, keyboard, mouse, and copier/scanner. Physical tasks of job include walking, sitting, standing, and bending. Work is performed in a climate-controlled environment. This is a customer forward facing position and may require face to face interaction, online video calls, and meeting with customers in/outside of the office. The employee must always represent Walters in a professional manner. Walters can assist by providing some branded apparel to attain a business casual dress code for this sales-based position.

Tools and Technology

• Computer
• Phone
• Microsoft

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.