Inside Sales Representative

We are hiring an Inside Sales Representative to join our Customer Service team and work out of our Melrose Park, IL headquarters!

Responsibilities

• Coordinate proposal generation including creating bills of material, pricing/selecting material, generating layouts/drawings as well as coordinating with Engineering as needed.
• Manage and facilitate internal project meetings with Production, Engineering, and Operations, as well as customer meetings to ensure project alignment and timely execution.
• Provide product application and technical training to distributors showcasing Interlake Mecalux’s engineering expertise and manufacturing capabilities.
• Utilize CRM and ERP tools to accurately track, manage, and follow up on sales leads, quotations, opportunities, and won projects.
• Monitor and analyze lost sales opportunities, identify reasons for project losses, and communicate findings and recommendations to management to support continuous sales improvement.
• Prepare and maintain accurate weekly and monthly sales activity, pipeline, and performance reports.
• Resolve customer inquiries and issues promptly and professionally, ensuring a high level of customer satisfaction throughout the sales process.
• Assist in evaluating distributor performance and identifying strategic distributor partnerships that align with company goals and contribute to long-term business success.
• Collaborate cross-functionally with Engineering, Logistics, and Customer Service to ensure accurate quotations, seamless order execution, and successful project delivery.
• Maintain a high level of product knowledge and stay current on company products, industry trends, and competitive offerings to effectively support customers and the sales organization.

Qualifications

• Self-motivated and able to work under minimal supervision.
• Advanced level of proficiency in MS Excel and PowerPoint.
• Familiarity with AutoCAD preferred.
• Experience with ERP systems preferred.
• Polished and professional communication skills.
• Excellent analytical and technical aptitude.
• A customer-focused and “whatever it takes” attitude.