Inside Sales Representative

Position: Inside Sales Representative

Employment Type: Regular Full-Time, Non-Exempt

Schedule: Monday-Friday, 9 a.m. - 5:30 p.m.

Department: Marketing & Communications

Salary Range: $22.00/hour, plus tiered, uncapped commission

Reports to: Director of Marketing Analytics & Patron Insights

About the Role:

Pacific Symphony is seeking a driven, high-energy Inside Sales Representative to introduce and reintroduce audiences to the world of classical music while generating new institutional revenue. The representative will serve as a primary point of contact for prospective and returning patrons, proactively converting qualified leads into first-time buyers, repeat buyers, Symphony Pass members, and subscribers.

The representative will manage assigned prospects throughout the sales lifecycle, from initial outreach and conversion through follow-up, reengagement, and ongoing cultivation. By developing patron relationships and recommending relevant concerts and ticket products, the representative will help increase repeat attendance, customer lifetime value, and long-term engagement with Pacific Symphony.

This fast-paced, results-oriented role is ideal for individuals who thrive on high-volume outbound outreach, use conversational storytelling to build trust, and love the challenge of closing sales while representing one of Southern California's leading cultural institutions.

Key Responsibilities:

• Lead Conversion: Conduct high-volume outreach to qualified prospects, converting cold and warm leads into first-time ticket buyers, repeat buyers, Symphony Pass members, and package subscribers.
• Sales Lifecycle Management: Manage assigned prospects from initial outreach through conversion, post-purchase follow-up, reengagement, cross-selling, and upgrading. Cultivate buyers toward repeat attendance, multi-ticket purchases, Symphony Pass, and subscription products.
• Patron Engagement: Serve as a brand ambassador for Pacific Symphony, using consultative and conversational selling to understand patron interests, recommend relevant concert experiences, address questions, and communicate the value of classical music.
• Revenue Generation: Meet and exceed individual sales and revenue targets while developing sustainable pipelines of new and returning patrons.
• Patron Development: Build relationships that increase customer lifetime value and encourage deeper engagement with Pacific Symphony. Identify potential philanthropic interest and refer qualified donor opportunities to the Development team for appropriate follow-up.
• CRM Management: Maintain accurate and timely records of lead assignments, patron interactions, follow-up activities, opportunity stages, purchases, sales attribution, and pipeline status in the organization’s CRM systems.

Key Skills & Qualifications:

· Experience: One year experience in inside sales, telemarketing, lead generation, or high-volume call-center environments.

· Communication: Exceptional verbal communication, active listening, and rapport-building skills, with a natural ability to use consultative, conversational selling to engage prospects.

· Resilience: Goal-oriented, persistent, and able to navigate customer rejection or challenging outbound conversations.

· Technical Literacy: Comfortable using standard computer software, CRM platforms, and sales databases.

· Self-Starter and Team Collaboration: Highly motivated to meet individual sales goals with minimal supervision while contributing to a collaborative, supportive team environment.

· Bonus Qualifications: Familiarity with or enthusiasm for the performing arts, live events, symphonic music, or nonprofit cultural programming.

Position Focus & Commission Eligibility Rules

· Target Audience: Develop new and returning audiences, with a strategic focus on cultivating patrons with the potential to become repeat buyers, multi-ticket buyers, Symphony Pass members, and subscribers. The role will work from assigned lead lists and campaigns and will not compete with Box Office or existing Telemarketing responsibilities.

· Eligible Sales: Commission is earned on eligible single-ticket, Symphony Pass, subscription, reactivation, upgrade, and add-on purchases generated through assigned outreach and properly attributed to the representative.

· Handoff Policy: Clear operational workflows are in place for cross-departmental leads. Inbound group sales inquiries, donor upgrades, or structural memberships are handed off to specialized internal departments and do not qualify for base commission.

Compensation:

· Base Compensation + Uncapped Commission: Receive steady base compensation plus tiered, uncapped commission on eligible and properly attributed net ticket revenue.

· Tiered Commission Structure: Commission rates increase as the representative reaches defined annual sales milestones, rewarding new-patron acquisition, returning-patron conversion, and above-target performance.

· Paid Professional Training: Thorough, paid onboarding covering Pacific Symphony programming, conversational sales scripting, and database training.

· Full-Time Benefits Package: Eligible for Pacific Symphony’s comprehensive benefits, including medical, dental, and vision coverage, paid holidays, and vacation time.

Why Join Us: This is a unique opportunity to build a high-performance sales career while connecting entirely new audiences to world-class live music. As part of our team, you will:

· Gain hands-on experience in inside sales, pipeline management, and live event revenue generation.

· Work within a mission-driven organization that leaves a lasting cultural impact on the Southern California community.

· Learn the inner workings of arts administration alongside a premier cultural institution.

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In person