Inside Sales Representative

IDEAL Technology S.A , is a one of the largest and most experienced technology distribution providers in Greece for more than 3 decades. In the last 5 years we continue to prove our dynamic course through a particularly high growth rate, while as Value-Added Distributor our mission is to empower the market with a wide range of innovative products and services, through a channel of selected and trusted partners.

Description We are seeking a motivated, organized, and customer-oriented Internal Sales Representative to join our Sales Team at IDEAL Technology. In this role, you will support our Sales Manager and Channel Account Managers in managing incoming sales inquiries, maintaining strong relationships with existing partners, and identifying opportunities to drive sales growth. You will act as a key point of contact between our partners (resellers), vendors, and technical teams, primarily focusing on cybersecurity and networking solutions.

Responsibilities

• Manage and qualify incoming inquiries from partners and customers, ensuring timely follow-up and appropriate assignment to Channel Account Managers
• Maintain regular communication with existing partners regarding orders, pending requests, renewals, and sales opportunities
• Prepare quotations and track their progress through the CRM and sales pipeline tools
• Monitor license expiration dates and proactively identify renewal opportunities
• Support sales and marketing communications, including email campaigns to the existing partner network
• Collaborate with the technical team to coordinate pre-sales activities and address partner requirements
• Maintain accurate and up-to-date records of leads, opportunities, and sales activities in the CRM
• Support the Sales Manager and Channel Account Managers with day-to-day sales operations, reporting, and follow-up activities
• Ensure timely resolution of partner inquiries and contribute to high levels of customer satisfaction

Qualifications

• At least 2 years of experience in B2B sales, preferably within the IT, cybersecurity, or networking industry
• Previous experience in inside sales, sales support, or handling inbound sales inquiries
• Excellent communication skills in both Greek and English, written and verbal
• Proficiency in MS Office, particularly Excel, and familiarity with CRM tools
• Strong organizational skills, attention to detail, and ability to manage multiple requests simultaneously
• Customer-oriented mindset with strong interpersonal and relationship-building skills
• Proactive, self-motivated, and able to work effectively both independently and as part of a team

Nice to Have

• Previous experience in IT distribution or cybersecurity sales
• Strong interest in technology, networking, and cybersecurity solutions
• Basic understanding of cybersecurity product categories, such as firewalls, email security, and endpoint protection

What We Offer

• Competitive Salary
• Private Medical & Health Insurance
• Performance Bonus
• Laptop
• Phone - Mobile Plan
• Training & Development