Inside Sales Representative

We are seeking a proactive, sales-driven, and results-oriented Inside Sales Representative to support a US-based digital marketing business and its affiliated automotive collision repair business.

In this role, you will manage sales pipelines, conduct outbound calls, follow up with prospective customers, handle incoming inquiries, and guide leads through the sales process from initial contact to closing. You will also work with AI-assisted sales tools to ensure customer communications are accurate, timely, and personalized.

We are looking for someone with a strong sales background, excellent communication skills, and the ability to work independently while consistently meeting deadlines and following through on commitments.

Compensation & Benefits:

• Starting Rate: $5.00 - $6.00 per hour
• Health Allowance
• Retention bonus
• Performance-based pay raises (Month 3, Years 1 and 2)

Key Responsibilities

1. Inside Sales & Lead Conversion

• Manage incoming sales inquiries and follow up with prospective customers through phone calls, text messages, and other communication channels.
• Nurture leads who have expressed interest but are not yet ready to purchase.
• Identify customer needs, explain service offerings, address objections, and communicate the value of available packages.

2. Outbound Sales & Cold Calling

• Conduct outbound calls to assigned prospect lists to generate interest and develop new business opportunities.
• Initiate sales conversations, introduce services, and identify qualified prospects.
• Re-engage inactive leads and follow up with prospects who have requested additional time before making a decision.

3. CRM & Sales Pipeline Management

• Manage and maintain two separate sales pipelines using GoHighLevel (HighLevel/GHL).
• Identify missed follow-ups, incorrect pipeline movements, incomplete customer information, and potential sales opportunities and keep CRM records organized to ensure visibility into lead progress and sales activities.
• Use AI-assisted tools and ChatGPT to support efficient customer communication and sales pipeline management.

4. Inbox Management & Appointment Scheduling

• Prioritize inquiries based on urgency and business needs, particularly those related to online reputation management.
• Respond to customer questions, handle initial objections, and schedule appointments when appropriate.
• Manage calendar bookings and ensure prospects receive timely confirmations and follow-ups.

5. Sales Closing, Payment Collection & Internal Handoffs

• Guide qualified prospects through package selection, agreement completion, and the closing process.
• Coordinate payment collection when applicable and maintain accurate records of payment-related activities.
• Notify the appropriate internal team when a sale is completed so documentation and service fulfillment can begin.

6. Client Relations & Review Management

• Maintain professional communication with existing customers through phone calls and text messages.
• Request reviews through platforms such as Google and Clutch in accordance with company guidelines and platform policies.
• Support ongoing customer relationships through timely communication and consistent follow-through.

Qualifications:

• At least 4 years of experience in inside sales, telesales, outbound sales, business development, or a related sales role.
• Demonstrated experience in cold calling, lead follow-ups, objection handling, lead nurturing, and closing deals.
• Hands-on experience using GoHighLevel (HighLevel/GHL) for CRM management, lead tracking, and sales pipeline management.
• Strong verbal and written English communication skills, with the confidence to conduct sales conversations with US-based customers.
• Proven ability to manage multiple leads, sales opportunities, and follow-up activities simultaneously with strong organizational skills and attention to detail when maintaining CRM records and monitoring sales activities.

Preferred Qualifications

• Experience working with US-based customers or supporting US-based businesses.
• Background in digital marketing, web design, SEO, Google Ads, CRM solutions, or online reputation management.
• Familiarity with AI-powered sales agents, automated messaging, lead nurturing, and CRM workflows.
• Experience selling service-based packages, closing deals, and coordinating customer payments.
• A proactive mindset with the ability to recommend improvements to sales processes, follow-up strategies, and pipeline management.