Inside Sales Representative

Miltec UV is seeking a full-time Inside Sales Representative to join our Inside Sales Team.

ABOUT US

For over 36 years, Miltec has been a global leader in the UV curing industry, proudly serving more than 30 diverse manufacturing market segments. We specialize in delivering high-quality, custom-designed UV curing systems and replacement parts, all made in the USA.

Our reputation is built on award-winning technology and an unwavering commitment to customer service and quality. These values have positioned us as one of the world’s premier manufacturers of high-performance UV curing systems and innovative solutions.

Join a team committed to excellence and help us shape the future of UV curing technology.

POSITION OVERVIEW

We are seeking an experienced and dedicated Inside Sales Representative. As an Inside Sales Representative, you will manage the full lifecycle of customer orders, from quoting and pricing through production, fulfillment, billing, and post-sale support. This position serves as a central hub, coordinating with Sales, Production, Engineering, and Accounting to ensure accurate processing, on-time delivery, and strong customer satisfaction. The role oversees pricing, customer accounts, complaints and RMAs, collections support and maintains accurate data in CRM and ERP systems. This position reports directly to Miltec’s Inside Sales Manager.

Duties and Responsibilities

• Manage the sales cycle, including preparing quotes and processing customer orders.
• Serve as a primary contact for customer inquiries, order updates, and escalations; follow issues through to resolution.
• Support Sales Estimators and outside sales representatives with quotations and customer coordination.
• Maintain accurate pricing, discounts, payment terms, and customer order details.
• Monitor customer accounts for credit concerns and assist with collections and payments as needed.
• Maintain complete and accurate customer and sales records in CRM (ACT!) and Sage.
• Coordinate with Production, Engineering, and Quality to resolve order questions and keep deliveries on schedule.
• Track orders through production and help address inventory, supply, or timing issues.
• Research parts, assist with part identification, and coordinate setup of new parts as needed.
• Manage and maintain a comprehensive lamp specification database containing technical, application, and cross reference information for all UV lamps.
• Manage customer complaints and return material authorizations (RMAs), coordinating timely follow-up.
• Help schedule service and training visits and support related documentation and invoicing.
• Maintain role-related procedures and documentation and follow company policies and processes.
• Perform other related duties as assigned.

Minimum Requirements

• Associate degree or at least five years of applicable experience.
• Strong customer-service and communication skills, including the ability to work professionally with customers and colleagues across different locations and cultures.
• Ability and interest to learn technical product information and communicate it clearly.
• Working knowledge of Microsoft Excel, Outlook, and Word; familiarity with customer-management software.
• Ability to understand and communicate with team members about work-related information.
• Ability to learn and understand Miltec’s products and technical capabilities.

Additional Attributes

• Willing to accept other duties as needed
• Willing to take required training classes
• Bilingual abilities are a plus

Education and/or Experience

• Bachelor’s degree in Business, Marketing, Communications, or 5+ years of applicable experience.

Physical Requirements

• Work is sedentary in nature – regularly required to sit, walk and stand. Must be able to talk and hear in-person and by telephone. Must be able to use both hands repetitively to operate standard office equipment.

WHY JOIN US?

Miltec is a close-knit, family-owned team where employees can learn the business, collaborate across departments, and build lasting working relationships.

BENEFITS

Miltec offers a comprehensive benefits package including:

• Flexible work schedule options
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• 401k matching
• Opportunities for professional development and growth.

WORK HOURS

Miltec business hours are Monday through Friday, 8 am to 5 pm. We offer three optional flexible work schedules:

• Plan A – Monday through Friday, 8:00 a.m. to 5:00 p.m., 1 hour lunch (40 hours)
• Plan B – Monday through Thursday 7:00 a.m. to 6:00 p.m., 1 hour lunch OR 7:00 a.m. to 5:30 p.m., 30-minute lunch (40 hours) – Friday off
• Plan C – Tuesday through Friday 7:00 a.m. to 6:00 p.m., 1 hour lunch OR 7:00 a.m. to 5:30 p.m., 30-minute lunch (40 hours) – Monday off

ABOUT MILTEC UV

Miltec UV is in Stevensville, Maryland, nestled alongside Terrapin Nature Park, featuring sandy shorelines, walking trails, and tidal ponds along the picturesque Chesapeake Bay. Miltec has proudly served the UV curing industry for over 36 years as a global leader and trusted manufacturer of both arc and microwave ultraviolet curing systems. We provide a full range of high-quality UV parts, standard equipment, and custom-engineered systems designed to integrate seamlessly with new or existing manufacturing lines.

Our solutions power a wide variety of industries and applications including optical fiber, wire, metal decorating, wood flooring, cabinetry, automotive products, and more. At Miltec,