Inside Sales Representative

Role Purpose

The PCFA Qualifier receives and manages assigned enquiries, understands the caller's basic requirement, checks whether the enquiry is appropriate for a structured Need Discovery Call (NDC), aligns the required participants, books the discussion and maintains dependable follow-up until a meaningful NDC takes place. This is a qualification and continuity role - not a career counsellor, programme advisor or closer role.

Key Responsibilities

Handle assigned inbound and outbound enquiries through structured calls and approved messages. Listen respectfully and capture the student's or professional's current stage, broad decision need, decision timeline and relevant family/decision participants. Determine readiness and fit for an NDC using the authorised qualification process, without adding personal judgement or unnecessary questioning. Explain the purpose and practical format of the NDC at an appropriate level, and arrange participation of the people required for a meaningful discussion. Book NDC appointments accurately and manage confirmations, reminders, rescheduling, no-shows and revival follow-ups until the agreed handover point. Maintain complete and timely LMS/CRM records, call outcomes, preferred call times, notes, next actions and message history.

Qualification and Experience

• Graduate in any stream; Business, Communication or Psychology exposure is useful but not mandatory. Preferably 1-3 years of experience in inbound/outbound calling, lead qualification, customer relationships, inside sales or an education-sector client role. Strong spoken English and Hindi are required; Kannada or another regional language is an advantage. Page 2

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person