Inside Sales Representative (Cyber Security)

About the role

The Inside Sales Representative is responsible for generating and qualifying sales opportunities through outbound calls, lead generation activities, and client engagement. The role focuses on identifying prospective clients, introducing the Company's ICT and Cybersecurity solutions, nurturing leads, and supporting the Sales Team in achieving revenue targets.

Key responsibilities

• Conducts outbound telemarketing, cold-calling, and lead generation activities to identify potential clients and business opportunities
• Introduces and promotes the Company's ICT products, systems integration services, and digital infrastructure solutions to prospective customers
• Qualifies leads and assesses customer requirements to identify potential sales opportunities
• Schedules meetings, presentations, and product discussions for the Sales Department with qualified prospects
• Builds and maintains professional relationships with prospective and existing clients through regular follow-ups and engagement activities
• Maintains and updates CRM systems, lead databases, call logs, and sales trackers
• Assists in monitoring sales pipelines, lead conversions, and account status updates
• Coordinates with internal departments to support client requirements, quotations, proposals, and sales-related concerns
• Conducts market research and identifies target industries, accounts, and decision-makers
• Achieves assigned call targets, lead generation quotas, and other sales performance metrics

About you

• Bachelor's degree in Business Management, Marketing, or any related field
• At least one (1) year of experience in sales, telemarketing, lead generation, business development, or sales support; preferably in the ICT or technology industry
• Strong communication, negotiation, and interpersonal skills
• Comfortable with cold calling and engaging clients over the phone and online platforms
• Knowledge of enterprise technology solutions, systems integration, or digital infrastructure is an advantage
• Proficient in Microsoft Office and CRM platforms
• Strong organizational and coordination skills