Inside Sales Representative Level I

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

The Inside Sales Representative assists customers through Counter Sales, Phone Calls, and Email. This position requires an enthusiastic desire to consistently provide top-notch customer service.

• Interact with walk-in customers at the front counter
• Assist customers in selecting required parts and recommend associated products and services
• Receive and process orders via the counter, phone, and email
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Answers questions from customers or individuals on how a product operates or direct them to the person that can assist them
• Assists with any customer service issues that may arise
• Responsible for both Incoming/Outbound Sales Calls
• Achieves assigned performance goals and objectives as set by management to grow parts business
• Develops new leads by utilizing all available resources, including referrals, web, and other electronic media
• Maximizes current customer potential by using all available resources, including but not limited to CRM contact and data mining tools, purchase analysis to determine growth opportunities, regular contact with owners and key decision makers, developing and leveraging relationships, maintaining current knowledge of new product and market developments
• Documents all relevant account activity in the CRM tool or other appropriate areas
• Performs other duties as assigned by supervisor

Requirements

• Inside Sales Experience Preferred.

HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.