Inside Sales Specialist

We are looking for a driven and customer-focused Inside Sales Executive to join our sales team. The candidate will be responsible for managing inbound and outbound sales activities, qualifying leads, understanding customer requirements, conducting product discussions, and driving opportunities through to closure.

The ideal candidate should have strong communication skills, a consultative sales approach, and experience selling B2B SaaS, ERP, IT solutions, or business applications.

Key Responsibilities

• Manage inbound leads and conduct outbound prospecting through calls, emails, LinkedIn, and other channels.
• Qualify prospects based on business requirements, budget, authority, need, and timelines.
• Understand customer challenges and identify suitable products or solutions.
• Conduct discovery calls and coordinate product demonstrations with the presales/solution team where required.
• Maintain regular follow-ups with prospects and ensure opportunities progress through the sales pipeline.
• Prepare and share proposals, quotations, and commercial information.
• Handle customer objections and communicate the value proposition effectively.
• Coordinate with presales, functional consultants, implementation, and technical teams to support the sales cycle.
• Negotiate commercials and support the closure of deals.
• Maintain accurate and updated opportunity information in the CRM.
• Achieve monthly and quarterly revenue and activity targets.
• Build and maintain strong relationships with prospects and customers.
• Track competitor offerings, customer feedback, and market trends.
• Participate in sales campaigns, webinars, events, and other lead-generation activities.
• Ensure proper handover of closed opportunities to the implementation/customer success team.

Required Skills & Experience

• 1 to 5 years of experience in Inside Sales / B2B Sales / SaaS Sales / IT Sales.
• Experience selling ERP, CRM, HRMS, SaaS, or other business applications is preferred.
• Strong prospecting, lead qualification, follow-up, and closing skills.
• Excellent verbal and written communication.
• Strong presentation and negotiation skills.
• Ability to understand business requirements and position solutions accordingly.
• Experience working with CRM systems and maintaining sales pipelines.
• Strong target orientation and ability to work in a fast-paced environment.
• Good interpersonal and relationship-management skills.

Good to Have

• Experience selling to SMEs and mid-market/enterprise customers.
• Knowledge of ERP, HRMS, CRM, Finance, Supply Chain, or other business applications.
• Experience with consultative or solution-based selling.
• Experience managing the complete sales cycle from lead generation to closure.
• Familiarity with tools such as LinkedIn Sales Navigator, CRM platforms, email marketing, and sales engagement tools.