Inside Sales Specialist

Who we are

Floortex Design is a premier provider of flooring, window coverings, and other interior finish products, serving designers, contractors, and homeowners across the Bay Area and Northern California. The company specializes in guiding clients through remodel and design projects, offering expert support in selecting high-quality, curated materials, including unique and exclusive collections. Floortex Design delivers both local presence and extensive product choice. The team focuses on meeting design, budget, and delivery needs while maintaining strong client relationships and smooth project execution. Floortex Design is committed to turning client inspiration into reality through knowledgeable consultants and attentive service.

Role Description

The Inside Sales Specialist is a full-time role based in Auburn, CA. This role focuses on managing inbound and outbound sales activities, including responding to customer inquiries, qualifying leads, and guiding clients through product options and solutions. The Inside Sales Specialist will collaborate closely with designers, contractors, and homeowners to understand project requirements, prepare quotations, and follow up to close sales while maintaining strong relationships. Day-to-day responsibilities include maintaining accurate records in the CRM, coordinating with showroom and operations teams on orders and deliveries, and supporting marketing and promotional initiatives. The role requires consistent communication, proactive outreach, and a commitment to providing a positive, professional customer experience.

Key Responsibilities

 Keep up to date on the wide selection of our company’s products, services offerings, and prices.

 Provide outstanding customer service and determine flooring project needs.

 Provide product and design advise along with flooring material options to fit customer budgets.

 Coordinate, or perform, home visits providing flooring samples, review space/area measurements, calculate number of materials needed and cost for project, and/or create estimate/proposals.

 Communicate with vendors to clarify product specifications, availability, and sampling requirements.

 Order materials, schedule installation team, ensure materials get to the jobsite on time, and perform quality control throughout project.

 Trouble shoot and solve all variety of problems that come up for each project, independently.

 Ensure follow up is completed on all jobs and that information is accurately maintained in QFloors, to include ‘take-off’s or any other changes.

 Manage invoicing with correct materials and labor costs, issue final payments, and help collect final payments where needed.

 Maintain showroom by keeping samples, displays and common areas neat, current, and clean.

 Other duties as assigned.

Desired Skills and Qualifications:

 Minimum of 3 years proven work experience in Retail /Inside Sales, Account Management, Outside Sales, Construction, or similar role. Knowledge of flooring industry is mandatory.

 Proven ability to achieve sales goals, and close sales.

 Experience and/or confidence to manage client projects to include design/materials advise, cost management, resourceful problem solving, and assist with billing and collections if needed.

 Ability to work independently under minimal supervision.

 Excellent interpersonal, verbal, and written communication skills.

 Strong personal and professional judgment including critical thinking and problem-solving ability.

 Basic computer/social media and math skills.