Inside Sales Specialist

Job Title: Conversion Specialist

Role & responsibilities

• Manage and grow a portfolio of clients, ensuring strong engagement and retention
• Conduct proactive outreach, including cold calls, to convert leads and re-engage inactive clients
• Provide personalized support and tailored solutions to enhance the client experience
• Monitor trading activity, identify growth opportunities, and guide clients through the onboarding and funding process
• Report and reflect client needs and market feedback to management in a timely manner to help shape service offerings and align with market demand

Maintain accurate client records and follow up on key action items to ensure quality service

Experience & Skills

Qualified candidate should have:

• Good command in written and spoken English. Proficiency in additional local languages is a plus.
• Minimum 6 months experience of doing outbound call to convert leads into trading clients in FX industry, OR
• Minimum 1 year experience of doing outbound call to convert leads into clients in other industry
• Experience in managing leads using CRM system, preferably salesforce
• Experience in using phone call system and chat tool system to help in conversion
• Conversion experience must involve converting leads to funded clients or paying customer. Lead generation or Qualifying leads experience is not suitable for this role.
• Must be able to communicate in Hindi and English
• Assertive and Eager to identify and suggest opportunities to expand the retail business
• Willingness to be coached whenever necessary

What we offer

• Remote work flexibility
• Opportunities for rapid career advancement
• Supportive, fast-paced team culture with global exposure