Inside Sales Specialist

Department: Sales
Reports To: Regional Sales Manager
Location: Baton Rouge, Louisiana
Position Type: Full-Time

Position Summary

The Inside Sales Specialist supports Arrow Termite & Pest Control’s sales team through customer service, appointment scheduling, lead follow-up, phone-based sales, and sales administration. This position serves as an important point of contact for customers, Realtors, contractors, builders, Account Managers, and other business partners.

The Inside Sales Specialist is responsible for responding to incoming leads, scheduling appointments, following up on sales opportunities, identifying opportunities for additional services, and providing administrative support to help maintain a strong and active sales pipeline.

This position is ideal for someone who enjoys working with people, is comfortable communicating by phone, and can effectively manage multiple priorities in a fast-paced environment.

Essential Duties & Responsibilities

• Answer incoming telephone calls, emails, internet leads, and other customer inquiries while providing professional and courteous service.
• Respond promptly to leads received through phone, email, internet, Slack, voicemail, and other lead sources.
• Schedule estimate appointments and WDIR inspections with Account Managers.
• Explain Arrow’s services, inspection procedures, pricing, and fees to homeowners, Realtors, contractors, builders, and new homeowners.
• Make outbound calls to follow up on new leads, unsold estimates, missed opportunities, and potential new service opportunities.
• Contact new homeowners to introduce Arrow’s services and identify opportunities for additional services.
• Follow up with Account Managers regarding unsold, unscheduled, or unpaid jobs and assist with keeping sales schedules filled.
• Work with builders and construction companies to obtain new homeowner information and ensure customer accounts are updated accurately.
• Identify customer needs and recommend appropriate Arrow services when opportunities are identified.
• Assist with WDIR reports, sales paperwork, reports, and other sales-related administrative responsibilities.
• Provide Account Managers and the Regional Sales Manager with customer follow-up, scheduling, lead management, and administrative support.
• Maintain accurate customer, account, contact, appointment, and work order information.
• Enter detailed work order instructions and customer notes to ensure field personnel have the information needed to properly service customers.
• Assist with customer payments and payment follow-up as needed.
• Assist with sales reporting, weekly sales meetings, and tracking of sales activity.
• Maintain organized records and follow established sales and customer service procedures.
• Work collaboratively with Sales, Customer Service, Operations, and other departments to ensure a positive customer experience.
• Participate in training and learn Arrow’s services, systems, processes, and procedures.
• Perform other duties, projects, and responsibilities as assigned.

Qualifications & Experience

• One or more years of experience in customer service, inside sales, call center, appointment scheduling, insurance, medical scheduling, hospitality, office administration, or a related field preferred.
• Previous sales or phone-based customer service experience preferred.
• Strong verbal and written communication skills.
• Confident and professional telephone presence.
• Comfortable making outbound calls and consistently following up with customers and leads.
• Ability to identify customer needs and confidently ask for an appointment or sale.
• Strong customer service skills with a friendly, professional, and solutions-oriented approach.
• Strong organizational skills and attention to detail.
• Ability to effectively manage multiple tasks, priorities, and customer interactions.
• Strong computer skills and the ability to learn and use multiple software systems.
• Ability to work independently while also functioning effectively as part of a team.
• Dependable, positive, self-motivated, and willing to take initiative.
• Ability to work effectively in a fast-paced environment where priorities may change throughout the day.

Key Success Factors

Success in this position requires someone who can build relationships, communicate confidently, follow through consistently, and turn customer inquiries and leads into scheduled appointments and sales opportunities. The ideal candidate is organized, proactive, customer-focused, and comfortable balancing service with sales.