Inside Sales Specialist

About the Role

Biben Sales is looking for a proactive, customer-focused Inside Sales Representative to join our team. We’re looking for someone who enjoys building relationships, solving problems, and finding opportunities to grow business. The ideal candidate is responsive and resourceful, communicates confidently by phone and email, and takes ownership of customer needs from the initial inquiry through order fulfillment and beyond.

You’ll work closely with our customers, the manufacturers we represent, and our outside sales team to deliver our very best service, develop new opportunities, and strengthen existing relationships.

Key Responsibilities

• Build customer relationships: Develop strong relationships with electrical distributors and their teams, becoming a trusted resource for their electrical product needs.
• Deliver exceptional service: Respond promptly and professionally to customer inquiries by phone and email, providing accurate information, timely follow-up, and practical solutions.
• Drive sales growth: Proactively identify customer needs, recommend products, follow up on open quotes, and pursue opportunities to grow sales within existing accounts.
• Quote with confidence: Prepare accurate and timely quotations for electrical products, including projects and stock inquiries.
• Collaborate with outside sales: Partner with outside sales representatives to identify prospects, generate leads, develop accounts, and execute follow-up activities.
• Work with manufacturers: Build productive relationships with our manufacturer partners to strategize our market, including pricing / availability, providing technical support, and finding new solutions for customers.
• Manage multiple priorities: Coordinate customer requests, quotations, orders, and follow-ups while maintaining accuracy, organization, and attention to detail.
• Support the entire sales process: Assist customers before, during, and after the sale, helping resolve issues and ensuring a positive customer experience.
• Develop new business: Participate in prospecting activities, trade shows, outbound calls, and other initiatives designed to uncover new customers and opportunities.
• Contribute to the team: Communicate effectively and collaborate with inside sales, outside sales, and other departments to deliver results for our customers and manufacturer partners.

Preferred Qualifications

• Experience in inside sales, customer service, or sales support within the electrical distribution industry.
• Familiarity with electrical supply products and the electrical distribution channel.
• Experience preparing product quotations and pricing project BOMs.
• Proficiency with Microsoft Office and CRM / order management systems.

Relevant industry experience is a plus, but we also welcome candidates with strong sales instincts, a customer-focused attitude, and a desire to learn.