Inside Sales Specialist (Lead Generation Representative)

📍 Location: Bonifacio Global City (BGC)
🕘 Schedule: Monday-Friday, 9:00 PM - 6:00 AM Manila Time
🏢 Work Setup: Onsite

Kaffea-X is seeking an ambitious, highly organized, and articulate Inside Sales Specialists to join our Manila office. This role is central to our global outbound sales effort, focused on identifying, engaging, qualifying, and scheduling meetings with decisionmakers across the specialty coffee value chain — roasters, green-coffee buyers, importers, exporters, cooperatives, and traders — working closely with the US and European sales teams.

This role is not primarily responsible for closing sales. Its purpose is to build a high-quality, well-managed pipeline through thoughtful multi-channel outreach, prospect qualification, and booking discovery calls and platform demonstrations for the sales team.

What qualities are we seeking?

• 2+ years of experience in B2B inside sales, sales development, lead generation, appointment setting, or business development.
• Experience in B2B SaaS, digital marketplaces, agri-tech, commodities or international trade and financial services strongly preferred.
• Spoken and written English, with the ability to communicate professionally with senior international contacts.
• Spanish strongly preferred; additional languages an advantage.
• Strong phone confidence and the ability to hold persuasive conversations with executives, traders, buyers, and exporters.
• Comfortable with cold outreach, rejection, consistent follow-up, and activity-based targets.
• Experience with Zoho CRM or similar platforms, plus LinkedIn Sales Navigator and tools such as Seamless AI.
• Strong online research, data-entry, list-building, and data-validation skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Proficient with Excel, PowerPoint, email, video conferencing, and calendar scheduling tools.
• Willing and able to work full-time and on-site.

What does a typical day look like?

Prospecting and Contact/Lead Enrichment

• Build targeted prospect lists using event and trade-show attendee lists, industry directories, referrals, LinkedIn, and web research.
• Convert raw contact data into clean, complete, actionable CRM records.
• Research companies and identify the right decision-makers — buyers, heads of procurement, managing directors, sourcing managers, traders, and owners.
• Use lead-generation tools such as Seamless AI and LinkedIn Sales Navigator.
• Monitor coffee trade groups, industry forums, and social media for potential buyer and seller opportunities.
• Verify contact information, company relevance, and fit with Kaffea-X before outreach.

Outbound Engagement

• Conduct high-volume, professional outreach to cold and warm prospects via phone, personalized email, LinkedIn, and WhatsApp.
• Tailor messaging to each prospect's role, market position, and likely commercial needs.
• Clearly communicate Kaffea-X's value proposition
• Engage prospects confidently, answer initial questions, and handle basic objections.
• Follow up consistently to generate responses and progress opportunities toward a qualified meeting.

Qualification and Appointment Setting

• Qualify prospects based on role, authority, trading activity, potential volume, timing, and platform fit.
• Schedule qualified discovery calls and demonstrations for Account Executives and senior sales leaders.
• Coordinate calendars across US, European, Latin American, African, and Asian time zones.
• Send accurate invitations, confirmations, and reminders.
• Prepare concise prospect briefs for the Account Executive ahead of each meeting —company background, contact role, needs, and discussion history.
• Support post-meeting follow-up as directed by the Account Executive or sales leadership.

CRM, Reporting, and Market Intelligence

• Maintain accurate, timely records in Zoho CRM — lead source, contact information, outreach activity, disposition, opportunity stage, and next steps.
• Log all meaningful prospect interactions promptly.
• Review the daily website visitor report each business day and follow up on visitors with a lead score above 50 or a lead probability above 5%, logging the company/location identifier, pages viewed, and outreach action taken in Zoho CRM within 1 business day.
• Continuously monitor live website visitors via Zoho SalesIQ during working hours and proactively engage qualifying visitors through live chat, capturing the conversation outcome and any next step in Zoho CRM.
• Scan new followers of Kaffea-X's LinkedIn page and reach out to relevant new followers with a personalized connection or message, logging the contact and outreach status in Zoho CRM.
• Submit daily activity updates and weekly pipeline reports.
• Track outreach volume, conversion rates, lead quality, and meeting outcomes.
• Share feedback on messaging, objections, market conditions, and competitor activity.

Why join us?

• Comprehensive HMO coverage
• Exciting learning and career growth opportunities
• Seamless HR experience with Cloud HR (Sprout)
• Above-standard leave benefits

Make your next big career move by applying at KMC Solutions!

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