Inside Sales Support

Company Description Die Dörken GmbH & Co. KG, part of the DÖRKEN group, develops and produces innovative building protection systems under the DELTA® brand. The company offers high-quality solutions that focus on safety, energy efficiency, and reliability for construction projects. Its product portfolio includes pitched and flat roof membranes, façade membranes, drainage and dimpled sheets, and waterproofing systems for foundation protection, along with complementary system accessories. These integrated solutions provide the right option for a wide range of requirements, from basement to roof and from large surface areas to detailed applications, making the company a trusted partner in the construction sector.

Role Description The Inside Sales Support role is a full-time, on-site position based in the Brussels Region, Zellik, Belgium. This role focuses on supporting the sales team by handling incoming inquiries, preparing quotations, and processing orders in a timely and accurate manner. Daily activities include maintaining customer records, following up on leads, coordinating with logistics and operations, and providing product information and basic technical support to customers and partners. The position also involves monitoring customer satisfaction, resolving service issues, and collaborating with the sales team to ensure smooth sales operations and effective communication with clients.

Qualifications

• Strong Inside Sales skills, including handling inquiries, preparing quotations, and supporting the sales pipeline.
• Customer Service and Customer Satisfaction skills to manage requests, resolve issues, and build long-term relationships.
• Effective Communication skills, both written and verbal, to interact with customers, sales colleagues, and internal teams.
• Experience in Sales Operations, including order processing, data entry, and coordination with logistics or administration.
• Ability to work on-site in the Brussels Region, Belgium, with a structured and detail-oriented approach.
• Proficiency with CRM systems and standard office software (e.g., MS Office); experience in construction or building materials is an advantage.
• Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
• Relevant vocational training or a degree in business, sales, or a related field is preferred.
• Comfort working in a diverse, inclusive environment and collaborating within cross-functional teams.